New SMX3000HV + new NMC3 AP9640 always reverts to GMT-5 (Eastern Standard Time) daily !?

[ElCoyote_]

Hi All,

I am the happy owner of a brand new SMX3000HV to which I added an (new as well) NMC3 AP9640.

The UPS is running firmware 15.0 and the NMC3 card is on the latest firmware (2.5.0.6)

Everything works fine -BUT- I cannot set the NMC3 card to GMT+1 (Berlin, Paris, etc...). The card seems to accept the GMT+1 setting just fine but the following day it's back to GMT-5 (Eastern Standard Time).

I am using this procedure to set the timezone using the NMC3 UI:

Login -> Configuration -> General -> Date/Time -> Mode.

From there, I set:

- The Timezone to "01:00 hour (Amsterdam, Berlin, Rom)"

- Synchronize with NTP server - I've added my two NTP servers.

Then I press 'Apply'.

If I log off and come back to that area of the UI, the TZ shows GMT+1 but usually within the next day or so it will revert to "-05:00 hours (Eastern Time).

Any ideas? Might there be a problem with the AP9640 card itself?

Vincent

[Teken]

Set the time and DST if applicable for the NMC and save the settings. Reboot the NMC through the web interface. Unplug the Ethernet cable to the NMC and wait a few days.

Using the supplied APC Serial cable connect to the NMC / UPS. What does the system indicate is the date & time?

[ElCoyote27]

Sorry for the late reply, I had trouble where I had placed the NMC Serial Cable (mini-USB, apparently).

from the NMC, here's what I see:

=============================

apc>date
E000: Success
Date: 08/03/2024
Time: 08:51:34
Format: mm/dd/yyyy
Time Zone: -05:00

apc>date -z +01:00
E000: Success

apc>date
E000: Success
Date: 08/03/2024
Time: 14:54:28
Format: mm/dd/yyyy
Time Zone: +01:00

=============================

Is there a way to set it to CEST? (it's not GMT+1 half of the year).

[ElCoyote27]

I can login via serial on the AP9640 Card and set the time using the 'apc' user:

"date -z +01:00"

but if I log out and log back in the timezone is back to GMT -05:00 (this is east coast for the americas).

Is my AP9640 defective?

[ElCoyote27]

I found out the root cause of the issue, I had not changed the hostname of the 'apc9640' card, it was still set to the default (apc8E7116), Once I changed to a different hostname then the timezone started being saved...

[ElCoyote27]

I was mistaken, the clock is still back to GMT-5 after some time.

[Teken]

I haven’t read where you followed the steps I outlined up above?!? 

===========
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Set the time and DST if applicable for the NMC and save the settings. Reboot the NMC through the web interface. Unplug the Ethernet cable to the NMC and wait a few days.

Leave it unplugged while doing the step below . . . 

Using the supplied APC Serial cable connect to the NMC / UPS. What does the system indicate is the date & time?

[ElCoyote271]

Issue was finally solved!

Resolution: Upgrade NMC3 firmware from 2.5.0.6 to 2.5.3.3

So definitely a firmware problem.