NMC2 communication not established

[richardkeymer_apc]

Brand new APC 1500i and NMC2

All looked good on the desk before installation, updated the firmware to 6.5 and could 'browse' to the web interface, all looked good

Now I'm getting  Local Management-To-UPS Communication Lost

01/11/2018	01:20:13	UPS: The local network management interface-to-UPS communication not established.
01/11/2018	01:20:13	UPS: The local network management interface-to-UPS communication not established.
01/11/2018	01:19:48	MDS: Communication Lost With Metering Board[7..12]
01/11/2018	01:19:48	MDS: Communication Lost With Metering Board[1..6]
01/11/2018	01:19:43	Environment: Integrated Input Contact 4 Critical Alarm

Attached event log

I have removed nmc card for 30 mins and reseated. I have re-installed 6.5 firmware

😞

[BillP]

Hi Richard,

It sounds like you loaded the incorrect firmware and we can easily correct this.

Can you confirm the exact model of your UPS?

Can you confirm which firmware you applied?

For Smart-UPS types, this is the correct file that should be applied: ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sum... 

[richardkeymer_apc]

Model Number

AP9630

Serial Number

ZA1711003370

Hardware Revision

08

Manufacture Date

03/14/2017

MAC Address

00 C0 B7 DF 1A B8

Management Uptime

0 Days 2 Hours 6 Minutes

I used this firmware:

Network Management Card 2 v6.5.0 Firmware Executable for Symmetra PX 48; 96; 100; and 160 kW Systems

SFSYPX2V650

[BillP]

Hi Richard,

OK, that firmware is for a Symmetra PX. If you have a Smart-UPS that your AP9630 is installed into (which is my best guess as to what "APC1500I" is for the actual UPS model), use and apply that firmware file I provided a link to and re-check that the NMC is working properly afterwards.

[richardkeymer_apc]

Hi Angela,

Yep, it is a Smart-UPS I have, all working fine again now with the firmware from your reply.

Thanks for everything 🙂

Richard

[BillP · Accepted solution]

Hi Richard - OK, you're very welcome!