Multiple Battery Failures in LX 16000

[BillP]

In a Symmetra LX 16000 with 3 SYBT5 installed, 4 years old, would it be likely to see all 3 batteries fail simultaneously?

What is the best source to quickly obtain new SYBT5's?

[BillP · Accepted solution]

Hello,

You should contact local Schneider Electric Support for assistance. They will help trouble shoot the UPS and if needed assist with obtaining replacement batteries. 

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You may need to change the region in the upper left of the contact us web page.