Message: Not possible at this time...

Anonymous user · ‎2021-06-29

Hello...

I have Matrix UPS 3000 connected to spectrometer and computer. The computer freeze up quite often for the last 2 weeks for which reason I am not sure. Here is what I have done.

1) I did UPS TEST > Battery Cal TEST> DO and the message showed "Not possible at this time..." what is that mean? I couldn't find this error message in user's manual.

2) I unplug the spectrometer from the wall and run on battery and it works fine, all the communication can run on UPS batteries. I am not sure why the computer froze every 2-3 times a week. Also, I don't know much about electronics so please explain in a layman's term. Thank you for your help.

Hla

BillP · ‎2021-06-29

Hello,

I don't think it is likely the UPS is causing this problem with the computer.

A battery calibration only calibrates the reported runtime that the UPS has. Why it would not perform a calibration is outlined here -> - Matrix UPS will not perform a runtime calibration | FAQs | Schneider Electric US Maybe you meant to run a self test or just battery test?

The isolation transformer in the Matrix would practically guarantees clean power to the attached devices. The only thing I am familiar with electronics having a problem or freezing is because of grounding issues which would have nothing to do with the UPS.

You may want to look specifically at the computer - is it older, is it something perhaps with the operating system on it rather than the power input, etc?

See Answer In Context

BillP · ‎2021-06-29

Hello,

I don't think it is likely the UPS is causing this problem with the computer.

A battery calibration only calibrates the reported runtime that the UPS has. Why it would not perform a calibration is outlined here -> - Matrix UPS will not perform a runtime calibration | FAQs | Schneider Electric US Maybe you meant to run a self test or just battery test?

The isolation transformer in the Matrix would practically guarantees clean power to the attached devices. The only thing I am familiar with electronics having a problem or freezing is because of grounding issues which would have nothing to do with the UPS.

You may want to look specifically at the computer - is it older, is it something perhaps with the operating system on it rather than the power input, etc?