Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.
Posted: 2021-07-01 02:06 AM
This was originally posted on APC forums on 2/14/2013
Mac OS X Server 10.7 computer doesn't display UPS options in Energy Saver
Mac specs: Mac Pro, 2.8ghz quad core intel, 12gb ram, OS X Server 10.7.5
UPS specs: APC Smart-UPS SC1000 2U Rackmount Tower
Purchase date: Jan 2012
USB Cable: APC USB to Serial Smart Signaling Cable Model AP9833
#1 Using the System Information App USB section I can see that the Mac recognizes the cable as a USB-Serial Controller "Prolific Technology"
#2 The energy saver control panel does not display any UPS info and the System Information App Power section does not display any UPS info.
#3 We have tried unplugging the cable.
#4 We have tried installing apcupsd (which we use on our all linux boxes) - but it can not detect the UPS
Suggestions?
Posted: 2021-07-01 02:07 AM
This reply was originally posted by Angela on APC forums on 2/19/2013
did you ever get a driver for that prolific device? i've never used it on a Mac but I know on Windows it requires a driver to be installed. is the Mac indicating it is installed properly or did it just detect it and we might need a driver? i asked someone about this and they seemed to indicate that it is the same case on the Mac - driver needed.
Posted: 2021-07-01 02:07 AM
This was originally posted on APC forums on 2/28/2013
um - no. no success.
tried installing the prolific drivers - and rebooted - no luck.
shutdown the mac and power cycled the UPS - no luck.
I tried this on two different Macs running different OS X versions.
gave up - ordered UPS from another vendor.
I still like APC just not Mac compatible for me.
Posted: 2021-07-01 02:07 AM
This reply was originally posted by Angela on APC forums on 2/28/2013
Sorry
Posted: 2021-07-01 02:07 AM
This reply was originally posted by Angela on APC forums on 2/15/2013
the AP9833 is only a USB to serial adapter. you will still need the UPS communication cable that came with your UPS.
i believe your SC1000 came with a serial cable, part number 940-0024 or 940-1524, correct? it has a serial connector on both ends.
i think what you should have here is SC1000->940-0024/940-1524 serial cable->DB-9 end of AP9833->AP9833 USB end to your server.
can you try it this way and share results?
Posted: 2021-07-01 02:07 AM
This was originally posted on APC forums on 2/19/2013
we tried this without success
we daisy chained the two cables together but no luck
i rebooted the mac no luck
the mac detects the usb cable but that's all
anything else to try or is it time to move to a new ups?
Posted: 2021-07-01 02:07 AM
This reply was originally posted by Angela on APC forums on 2/18/2013
looks good!
Posted: 2021-07-01 02:07 AM
This reply was originally posted by Angela on APC forums on 2/19/2013
did you ever get a driver for that prolific device? i've never used it on a Mac but I know on Windows it requires a driver to be installed. is the Mac indicating it is installed properly or did it just detect it and we might need a driver? i asked someone about this and they seemed to indicate that it is the same case on the Mac - driver needed.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.