MX3000 - Lost Password - How to reset

[MarkGinger_apc]

Hi,


We have an old MX3000 in storage that we were trying to bring back to life. It was working perfectly a few years ago. We borrowed one of the SmartCells from our working MX5000 to get it to power up. However, there's a password on the unit and we can't figure out how to flash it. Any suggestions would be greatly appreciated.

[BillP]

i am assuming you are referring to the password on the front LCD of the UPS, not the network management card accessory.

if so:

If you experience this problem, try resetting the Electronics Unit (EU, the top half of the Matrix) by placing the Matrix into bypass using the rear panel rocker switch (see User's Manual) and unscrewing the rear bypass screw. (This is the big screw located on the rear of the unit between the top half, EU, and lower half, IU.) Now, reconnect the bypass screw and bring the Matrix out of bypass by moving the rocker switch back to its original position. Upon resetting the Matrix, you should have full access to the menus. If the problem persists or is seen on a recurring basis, the logic in the Electronics Unit may be faulty.

[MarkGinger_apc]

Yes I am referring to the password on the LCD Display, the top of the Matrix. Thanks for the suggestion, I will give it a try and follow up!

[BillP]

no problem!

[MarkGinger_apc]

Tried the process to no avail. No matter how many times we reset in by pass, the password on the LCD screen is still there. Any other suggestions?

[BillP · Accepted solution]

not that i have right this second but I will check and post back if i do find anything else. i'll have to ask around because i have never encountered this personally.