MX 5000 UPS off in progress

Anonymous user · ‎2021-06-29

Hi,

I have just replaced the batteries in a Pulsar MX 5000 bt the only thing showing non the console display is UPS off in progress.

How do I get past this message??

I have moved all devices to a different UPS for the time being...

thx

BillP · ‎2021-06-29

Unfortunately, Eaton now supports the Pulsar series of UPSs - we have no knowledge of them here or else I'd still try to help.

Lastly, MX5000 is a model number of the APC Matrix UPS so you're not talking about that, right? http://www.apc.com/resource/include/techspec_index.cfm?base_sku=MX5000 (I assumed not since you said Pulsar).

BillP · ‎2021-06-29

Unfortunately, Eaton now supports the Pulsar series of UPSs - we have no knowledge of them here or else I'd still try to help.

Lastly, MX5000 is a model number of the APC Matrix UPS so you're not talking about that, right? http://www.apc.com/resource/include/techspec_index.cfm?base_sku=MX5000 (I assumed not since you said Pulsar).

Anonymous user · ‎2021-06-29

Hmmm Ok, thx for the information.

It looks like the UPS we have isn't supported anymore..??

BillP · ‎2021-06-29

Is it the Pulsar one you saw on Eaton's website? Or is it indeed an APC Matrix UPS (which we would help you with best we could).