Just one SMX1500RM2UNC isn't recording ambient into data log; universal IO sees sensor just fine?

[bbiandov_apc]

Hi everyone,

Just one SMX1500RM2UNC isn't recording ambient into data log; universal IO sees sensor just fine? I have many other units, identical model and AP firmware and they record it just fine. This one - the column is blank? All run the latest firmware 6.5.0 and have identical AP9631

Any ideas? Rebooted the AP many times in a hope to kick start it - no go, still T1ambC is blank?

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[BillP]

Hi Boyan,

Is this the temp probe that came with the NMC?

Could you also verify the UPS fw version. You can find this under About > UPS.

A few steps that you can try:

1. Try to move the temp probe to a diff IO port then reboot the NMC after moving.

2. Format the card to factory setting but leave the IP. This can be found under Control > Network > Reset/Reboot > Reset All (put a check on Exclude TCP/IP)

3. Try a different temp probe.

4. Try to move the NMC to a different UPS and see if issue follows.

5. Try to move the temp probe to a diff UPS and see if the issue follows.

If everything else fails, you may want to call tech support for further diagnosis and potential replacements if under warranty.

[bbiandov_apc · Accepted solution]

Mike Thanks Mike, I did absolutely nothing and when I checked just now it has started working. Wierd...