Internal Comm Error - SRT5KXLI

[Anonymous user]

Hello All,

I recently purchased an SRT5KXLI (APC 5KVA Online UPS) and it suddenly started giving an "internal comm error" from the log. The UPS does NOT turn off anymore and voltage ratings (both input and output ) are on 0.0V when plugged to power. Also noticed the self test fails and I cannot access the device via the COM console cable nor on my network via RJ-45 port.

Please help with a solution - the UPS is barely 3months old.

-Marshall.

[BillP · Accepted solution]

Hi,

Reset / brain dead the unit. Turn off unit, unplug from AC source, disconnect the battery, wiat 10 seconds, reconnect the battery, plug into AC source, turn on. If the fault returns you should contact local support. The unit may need to be replaced. 

Nigeria Address

Schneider Electric Nigeria Ltd
1, Tuned Gafar Close
Off Adeniyi Jones street
Ikeja, Lagos
Tel: +234 1 4483380
Fax: +234 1 2703941

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09:00 to 17:00

Contact Description Web/E-mail Phone Technical Support

Please ensure you have model and serial number available. ccc.nigeria@schneider-electric.com

+234 1 4483381