Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.
Posted: 2021-07-08 12:01 AM
This was originally posted on APC forums on 3/10/2015
Dear Support,
I am unable to login web console. Please find the below details
The Application Is Incompatible With This APC OS
You are attempting to access a Schneider device.
The application you are trying to load is incompatible with the current APC OS. Please verify the correct firmware is loaded.
UPS Model : SURT20KUXI
Posted: 2021-07-08 12:01 AM
This reply was originally posted by Angela on APC forums on 3/11/2015
I don't see anything attached - could you double check it? Thanks.
Posted: 2021-07-08 12:01 AM
This reply was originally posted by Angela on APC forums on 3/10/2015
Hi,
Did you upgrade the firmware prior? This message can mean there is a problem with the firmware loaded or that the Management Card in your UPS is unable to boot for another reason.
You should log in via Telnet, SSH, or serial and let us know what is listed on the main screen when you log in. A screenshot would be helpful. A screenshot of the "about" and "eventlog" commands could also assist so we can determine if it is a firmware problem or something else causing the device not to boot properly.
Posted: 2021-07-08 12:01 AM
This was originally posted on APC forums on 3/11/2015
Dear Support,
Thank you for the quick reply
Yes! We have tried to upgrade the firmware after that I am getting this message.
Please find the requested details attached.
Posted: 2021-07-08 12:01 AM
This reply was originally posted by Angela on APC forums on 3/11/2015
I don't see anything attached - could you double check it? Thanks.
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.