I am unable to login web console

[Anonymous user]

Dear Support,

I am unable to login web console. Please find the below details

The Application Is Incompatible With This APC OS

You are attempting to access a Schneider device.

The application you are trying to load is incompatible with the current APC OS. Please verify the correct firmware is loaded.

UPS Model : SURT20KUXI 

[BillP]

Hi,

Did you upgrade the firmware prior? This message can mean there is a problem with the firmware loaded or that the Management Card in your UPS is unable to boot for another reason.

You should log in via Telnet, SSH, or serial and let us know what is listed on the main screen when you log in. A screenshot would be helpful. A screenshot of the "about" and "eventlog" commands could also assist so we can determine if it is a firmware problem or something else causing the device not to boot properly.

[Anonymous user]

Dear Support,

Thank you for the quick reply

Yes! We have tried to upgrade the firmware after that I am getting this message.

Please find the requested details attached.

[BillP · Accepted solution]

I don't see anything attached - could you double check it? Thanks.