How can I uninstall an older version of PowerChute Personal Edition

[Anonymous user]

I'm unable to uninstall the older version 2.1.1. When I attempt to do so, it goes through the uninstall procedure and asks to finish but it hasn't removed the version. Each time I do this and attempt to install the newer version I get the message that the older version must be removed first. I have shut down and rebooted but still unable to uninstall the older version.

I've contacted tech support and received the following instructions:

1. From the installation directory in Explorer (e.g. C:\Program Files\APC\APC PowerChute Personal Edition) remove the entire contents from the first 'APC' down, that is assuming you used the default path and you do not have any other APC products installed.
2. In the Registry (open by going to Start->Run->type 'regedit')
a. go to the 'My Computer\HKEY_LOCAL_MACHINE\Software\APC' key. If you do not have any other APC products installed delete the entire APC key, otherwise just delete the APC PowerChute Personal Edition key.
b. go to the 'My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall' and then search for PowerChute Personal Edition. This should return a key with the following contents:
DisplayName
LogFile
UninstallString.
Please remove these strings. You will not be able to remove the entire key as it is write protected by InstallShield.
*Note: Keep a track on the 'name of the string', if should be something like {5A0C892E-FD1C-4203-941E-0956AED20A6A}, but this will be depend on what InstallShield assign to it.
3. In Explorer go to C:\Program Files\InstallShield Installation Information and look for the string that stores our infomation, it will be the same as that in the registry. (e.g. 5A0C892E-FD1C-4203-941E-0956AED20A6A) You will need to remove this directory also.

But when I went to the registry as suggested, I didn't find any APC products listed. I've never experienced a program that doesn't allow to be uninstalled. I've even inserted the program CD and it shows that that the uninstallation was successful but it still shows when I go to the control panel and see what's on my computer. And...when I attempt to install the newer version I get the same unable to install because of the older version on the machine.

Anyone have any suggestions?????

[BillP]

Hallo,

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[Anonymous user · Accepted solution]

I have Win XP Pro with PS Personal and need the manual uninstall instructions. Do you have these and can you email them to me?

Thanks, Debbie