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Failed to install Powerchute Business 8.0.1 on Windows 7 Ultimate x64

APC UPS Data Center & Enterprise Solutions Forum

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syalala123_apc
Crewman syalala123_apc
Crewman

Posted: ‎2021-06-30 07:10 PM

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Posted: ‎2021-06-30 07:10 PM

Failed to install Powerchute Business 8.0.1 on Windows 7 Ultimate x64

This was originally posted on APC forums on 4/13/2010


i have apc sua750i ups and try to install Powerchute Business 8.0.1 on Windows 7 Ultimate x64. The program can't installed because it say that the OS is not supported. I've already tried with compatibility mode & run as admin but it still no go.
Can anyone help me ?
thank you

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BillP
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Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This reply was originally posted by Jonathan on APC forums on 4/16/2010


It's good to hear that you were successful with the installation.

See Answer In Context

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BillP
Administrator BillP Administrator
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Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This reply was originally posted by Laurie on APC forums on 4/14/2010


Are you sure you downloaded the correct version for your OS? I would try downloading it again... Maybe the installation file got corrupt or something.

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BillP
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Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This reply was originally posted by Jonathan on APC forums on 4/14/2010


Hi Syalala,

Did you get the PCBE installer from the CD or APC website? Upon checking our [PCBE Compatibility Chart|http://www.apcmedia.com/salestools/ASTE-6Z5QEV_R19_EN.pdf] it states the supported versions of Windows 7 (32 and 64-bit) but there is a note on the second page. Although you are installing it on 64-bit you might still want to try it.

Also do you have any other PCs running Win 7 64-bit, you might wanted to try installing it on those systems.

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Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This was originally posted on APC forums on 4/15/2010


Could you please let us know the serial cable part number that is connected between the UPS and Computer? If possible, post the screen shot of the error please.

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syalala123_apc
Crewman syalala123_apc
Crewman

Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This was originally posted on APC forums on 4/15/2010


i tried PCBE from the included CD & download from the web (https://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCBE801&id=125&swfam=125##) but it's still the same error, the program says that it cannot be installed on the current OS.
When I download from the web, the text on the page says "PowerChute Business Edition v8.0.1 for Windows Vista/2008/2003/XP/2000". Is that the correct version for my OS ? why doesn't windows 7 not listed in the text ? (i'm using 7 Ultimate x64 build 7600) and i've tried to choose to download for another version of windows (2000, xp, vista, 2008) but i think the file link is the same as above.

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syalala123_apc
Crewman syalala123_apc
Crewman

Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This was originally posted on APC forums on 4/16/2010


problem solved. the program failed to install because i set locale setting to japanese, when i set it to english the program installed without any problem.

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Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This was originally posted on APC forums on 4/16/2010


Glad you were able to solve the problem. Contact us again if you need any further help.

Have a nice day!

:)

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BillP
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Posted: ‎2021-06-30 07:11 PM

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Posted: ‎2021-06-30 07:11 PM

This reply was originally posted by Jonathan on APC forums on 4/16/2010


It's good to hear that you were successful with the installation.

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