Failed to install Powerchute Business 8.0.1 on Windows 7 Ultimate x64

[syalala123_apc]

This was originally posted on APC forums on 4/13/2010

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i have apc sua750i ups and try to install Powerchute Business 8.0.1 on Windows 7 Ultimate x64. The program can't installed because it say that the OS is not supported. I've already tried with compatibility mode & run as admin but it still no go.
Can anyone help me ?
thank you

[BillP]

This reply was originally posted by Laurie on APC forums on 4/14/2010

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Are you sure you downloaded the correct version for your OS? I would try downloading it again... Maybe the installation file got corrupt or something.

[BillP]

This reply was originally posted by Jonathan on APC forums on 4/14/2010

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Hi Syalala,

Did you get the PCBE installer from the CD or APC website? Upon checking our [PCBE Compatibility Chart|http://www.apcmedia.com/salestools/ASTE-6Z5QEV_R19_EN.pdf] it states the supported versions of Windows 7 (32 and 64-bit) but there is a note on the second page. Although you are installing it on 64-bit you might still want to try it.

Also do you have any other PCs running Win 7 64-bit, you might wanted to try installing it on those systems.

[Techie_apc]

This was originally posted on APC forums on 4/15/2010

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Could you please let us know the serial cable part number that is connected between the UPS and Computer? If possible, post the screen shot of the error please.

[syalala123_apc]

This was originally posted on APC forums on 4/15/2010

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i tried PCBE from the included CD & download from the web (https://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCBE801&id=125&swfam=125##) but it's still the same error, the program says that it cannot be installed on the current OS.
When I download from the web, the text on the page says "PowerChute Business Edition v8.0.1 for Windows Vista/2008/2003/XP/2000". Is that the correct version for my OS ? why doesn't windows 7 not listed in the text ? (i'm using 7 Ultimate x64 build 7600) and i've tried to choose to download for another version of windows (2000, xp, vista, 2008) but i think the file link is the same as above.

[syalala123_apc]

This was originally posted on APC forums on 4/16/2010

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problem solved. the program failed to install because i set locale setting to japanese, when i set it to english the program installed without any problem.

[Techie_apc]

This was originally posted on APC forums on 4/16/2010

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Glad you were able to solve the problem. Contact us again if you need any further help.

Have a nice day!

:)

[BillP · Accepted solution]

This reply was originally posted by Jonathan on APC forums on 4/16/2010

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It's good to hear that you were successful with the installation.