Errors Monitoring Stopped Smart-UPS SMT2200I (Firmware UPS 09.4)!

[mardens_apc]

This was originally posted on APC forums on 6/17/2018

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Hi,

I noticed for daily stops of the PowerChuite BE v9.5.0.301 monitoring service with errors / warnings in the log file!

Connection with a computer via USB. The computer worked all this time around the clock and did not reboot.

Why do such errors and warnings of the PowerChuite agent service in the log and how to fix it?

Thanks

Also attached a pcbe.log file for viewing

[mardens_apc]

This was originally posted on APC forums on 6/20/2018

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Why does not tech support respond and ignore my questions ??

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 6/21/2018

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Mark,

This is a duplicate post to http://forums.apc.com/spaces/7/ups-management-devices-powerchute-software/forums/general/85872/frequ... 

To answer your follow up question, if you require immediate assistance and are in North America you should contact Schneider Electric Technical Support via chat, e-mail or at 1-800-800-4272. Phone and chat support is available Monday - Friday 8 AM - 8 PM Eastern time. Most all e-mails support requests are replied to within 24 hours. Contact information is available at this link http://www.apc.com/us/en/support/contact-us/index.jsp