ERROR EN GALAXY 3500

[DATA0743]

ERROR EN GALAXY 3500.El equipo comenzo a indicar este error "The external switch gear communication card is not operating properly" como lo soluciono?

[KarimEissa · Accepted solution]

Hello,

Issue

Upon closing the mechanical bypass switch on a Galaxy 3500 UPS, the Network Management Card 2 (AP9630/30CH & AP9631/31CH) will report an "Internal Mechnical Bypass" alarm, which is expected. A user may also see "The External Switch Gear Q003 has closed" in the event log.

If you're experiencing these erroneous messages, upgrade your Network Management Card 2 firmware to the latest version and check if the issue resolved

Regards,

Karim