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Hello
We have two Symmetra LX 3phase-1phase installed.
I cannot find any firmware at apc site.
How can I update firmware at managment card or intelligence modules?
What components are updatable?
Some info about UPS
General
| Model: | Symmetra LX 16000 RM | ||
| Position: | RACK | ||
| Serial Number: | QD1107260178 | ||
| Firmware Revision: | 267.513.I | ||
| Manufacture Date: |
02/11/11 |
||
Intelligence modules
| Main Intelligence Module (MIM) | |
| Module Status: |
 On & OK |
| Serial Number: | QD1107260178 |
| Manufacture Date: | 02/11/11 |
| Firmware Revision: | 513 |
| Slave Firmware Revision: | 602 |
| Hardware Revision: | NA |
| Model Number: | SYMIM5 |
| Redundant Intelligence Module (RIM) | |
| Module Status: |
On & OK |
| Serial Number: | QD1107260189 |
| Manufacture Date: | 02/11/11 |
| Firmware Revision: | 513 |
| Slave Firmware Revision: | 602 |
| Hardware Revision: | NA |
| Model Number: | SYMIM5 |
Network card
| Hardware Factory | |
| Model Number: | AP9619 |
| Serial Number: | PA1107330454 |
| Hardware Revision: | A10 |
| Manufacture Date: | 02/09/2011 |
| Application Module | |
| Name: | sy |
| Version: | v3.5.8 |
| Date: | 11/05/2008 |
| Time: | 16:28:07 |
| APC OS (AOS) | |
| Name: | aos |
| Version: | v3.6.1 |
| Date: | 08/13/2008 |
| Time: | 18:49:49 |
Accepted Solutions
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Hi -
I can only speak for the management card firmware. You can download the firmware from our Software and Firmware download page, http://www.apc.com/tools/download/index.cfm. You would have to choose Firmware Upgrades - UPS Network Management Card from the drop down list and click on Submit.
You should end up on a page that shows the image below.
On the image that you have provided it shows that you have an AP9619 which is a Network Management Card 1. If it is installed on a Single Phase Symmetra unit you would have to download SFSY372. If it is installed on a Three Phase Symmetra then you would have to download the SFSY3372.
If you need help on how to upgrade the firmware of a network management card, you can search our knowledge base using the keyword FA156047. Here is the link for our Knowledge Base > http://www.apc.com/site/support/us/en/faq/
Hope this helps.
Jon
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