Cannot connect to a UPS at all

[Anonymous user]

Apologies iif I am in the wrong area.

I have a new ups and I am using this to test the ability to monitor all the other ups I will purchase and fit NMC to.
I have tried every concieable method to connect with this UPS and I have failed

I need to connect with it to configure the network setting , IP address etc
Serial cable failed to connect ( caable came with UPS and Cable came with the NMC

I tried the Wizard utility no result at all. I am now trying with a cross over cable but not sure how to do this
Is there someone who could offer me some help ?? It would be very apppreciated thank you

[BillP]

i moved your thread to the correct area.

• Can you confirm what the cable part number you've tried is (it should be engraved on the DB-9 connector)?
• What port settings have you tried?
• Where is the cable connected?
• What model of management card is this?
• What model of UPS is this?
• What color is the status LED on the network management card and it is it solid or flashing? (the status LED is the one with a checkmark or X next to it)

have you taken a look at the knowledge base at all? http://www.apc.com/site/support/index.cfm/faq/ -> review article ID FA156064

[Anonymous user]

Hi There,

The card is an AP9617, the cable is 940-0625A, the UPS is SMT3000RMI2U

I have tried a different card in case. I am trying with this cable via hyperterminal at Various Configs in case eg 2,400 9,6000 No flow, XonXoff etc. etc. etc.
I have tried with the Wizard Utility and the ManageEngine Ops manager as well as Powerchute

all of those I have tried both on the RJ45 port to serial on Laptop on the UPS itself and from the Card itself to the laptop
I am currently trying a cross over but to no avail.

FUnny thing is when I connect to the lan the switch does see the Mac address but that all of course

[BillP]

Unfortunately, the card that you have (AP9617) is not compatible with our SMT/SMX units. If you want to have network functionality with the SMT/SMX you will need to upgrade to our Network Management Card 2 series (AP9630/AP9631).

[Anonymous user]

Great news thanks for that

Is there a way I can tell or see a list or such like to find all this information. The reason I ask is I have several other types ( legacy ) I will be using also. I can drop the models in here is you wish. What do you think ??

hope you see this today. Thank so far appreciate you feedback.

Steve


all smt and smx will use ap9630/31
all sua2200rmi2u will use ??
all sua500rmi2u will use ??
all su1400 rmx ib 3u will use ??
all dla2200rmi2u will use ??
all dla1500rmi2u will use ??


What I probably should be asking you is "Are the AP9630/31 backward compatible"


Message was edited by: blackboyberry

Message was edited by: blackboyberry

Message was edited by: blackboyberry

[BillP]

yes, AP9630/31 are backwards compatible and support all applications of AP9617/18/19 except for the Silcon UPS (which uses the app name dp3e). AP9617/18/19 were discontinued prior to SMT/SMX release is the way I usually explain this as well, so they were not developed to support the newer, later released units.

[Anonymous user]

Hi There

This is excellent information I thank you. I will order 20 of the AP9630 in the meantiime so.
I have an old UPS and the forementioned AP9617 on which I will test connectivity will I am waiting for the newer cards.

Your followup and feedback is appreciated and highly reccommended/regarded.


I shal let you know how I get on

Rgds

Steve

[Anonymous user · Accepted solution]

Light are always orange by the way