Error -5009 at PowerChute business Edition installation

[Anonymous user]

Previously there was an Copy of the 6.0.2 Version installed.
But the old Admin didn't write down any passwords und so on we deinstalled the old software and now try to install the new,
but we get this Error:

An error ( -5009 : 0x80040702 ) has occured while running the setup.

With some details to the Error:
Error Code: -5009 : 0x80040702
Error Information:

Kernel\ObjectWrapper.cpp (162)
Kernel\ObjectWrapper.cpp (557)
Kernel\Component.cpp (1275)
Kernel\CABFile.cpp (436)
SetupNew\setup.cpp (831)

PAPP:PowerChute Business Edition Agent
PVENDOR:APC
PGUID:BCE9F441-9027-4911-82E0-5FB28057897D
$16.0.0.400
@Windows 2000 Service Pack 3 (2195)
IE Version: 5.00.3502.1000

I tried the CD and a actual Version from the APC Website, both the same error.

someone could help me to fix this?

[BillP]

what version are you trying to install? i don't think Windows 2000 is supported by the newer 9.X versions.

compatibility chart: http://www.apcmedia.com/salestools/ASTE-6Z5QEV_R36_EN.pdf

[BillP]

what UPS model are you trying to use this with? We'd first want to make sure whatever version I give you supports the UPS. Can you verify the UPS model number off the white sticker on the back or bottom of the unit? I think 7.0.5 might work for you and I can get you the link once I verify the UPS will work properly with 7.0.5.

[Anonymous user]

Its a SMT750I from september 2012. Where can I download this version??

[BillP]

ok, that is going to be a problem. SMT750I requires powerchute business edition 8.5.1 or higher. the problem is that 8.5.1 and higher does NOT support Windows 2000.

the options you have are:

a.) Use Windows native OS support - instructions are here in the knowledge base @ http://www.apc.com/site/support/index.cfm/faq/ - refer to article ID FA159587

b.) Consider purchasing an AP9620 legacy communications card. This will convert the UPS communication language and work properly with version 7.0.5 which will work with Windows 2000. more information on this card is located in the knowledge base @ http://www.apc.com/site/support/index.cfm/faq/ ..refer to article ID FA156172

c.) Consider using purchasing an AP9630 or AP9631 network management card for your UPS and use PowerChute Network Shutdown instead.

[Anonymous user · Accepted solution]

I tried to use the windows shutdown function but it cant shut down the server. It power off the system instant. Then i copied the shutdown.exe from windows xp to the server and now i can shutdown the server. But it don't power off at ending of the shutdown. This is ok till i can update the server and then the newest powerchute software will hopefully run 😉 thanks for the help 🙂