Cannot communicate with UPS after Update firmware AP9617 with Network Manag

[BillP]

I have a smart ups 3000 with a network card AP9617 before the firmware update works perfectly with the APC Network Shutdown application.
After Upgrading the Firmware AP9617 network card can not make it work with the software.
he error to give the network card in the UPS lost communications options
The firmware version is v3.5.8.
The application runs on Windows 2003 standard SP2
I Need help to solve this problem.
Thank you very much.

Message was edited by: Giux

[BillP]

Hi JonPro,
Is working, thank you very much for your help.
king regards
Giux

[BillP]

I have a smart ups 3000 with a network card AP9617 before the firmware update works perfectly with the APC Network Shutdown application.
After Upgrading the Firmware AP9617 network card can not make it work with the software.
he error to give the network card in the UPS lost communications options
The firmware version is v3.5.8.
The application runs on Windows 2003 standard SP2
I Need help to solve this problem.
Thank you very much.

Message was edited by: Giux

[BillP]

Hello Giux,

Based from the screenshots that you have provided there could be something wrong with the firmware that was loaded on your card. Would it be possible for you to provide the model and serial number of your UPS? Also, on your network management card's interface kindly click on the Administration tab and then choose General and then click on About. Once you are on the About page, please tell me what do you see under the Application part, if you are using a Smart-UPS it should be SUMX.

Again, if would help us if you'll be able to tell us what kind of Smart-UPS do you have. We'll be waiting for your response.

[BillP]

Hello JonPro
I made a screenshot with the image displayed on the screen.
I have is Smart UPS 3000.

The configuration Network Card is:

Hardware Factory

Model Number: AP9617
Serial Number: JA0351044852
Hardware Revision: A10
Manufacture Date: 12/22/2003
MAC Address: 00 C0 B7 6C 23 FC
Management Uptime: 0 Days 3 Hours 59 Minutes


Application Module

Name: sy
Version: v3.5.8
Date: 11/05/2008
Time: 16:28:07


Thank you very much

[BillP]

Hi Giux,

Thank you for posting these information. Just like what I have suspected, the firmware that was loaded on the card is for our Symmetra(*sy*) units. To help you resolve the problem I highly recommend that you download the firmware that would work for your UPS which is SUMX (Smart-UPS and Matrix).

Please go to our APC download page --> [Download Page|http://www.apc.com/tools/download/index.cfm] and then on the first drop down box please choose Firmware Upgrades - Network Management Card. If done correctly you will be given a list of all the firmwares available for both the Network Management Card 1 and 2. I would like you to click on the SFSUMX358(Network Management Card v3.5.8 firmware executable for Smart UPS and Matrix w/ AP9617/8/9) download button, you might be asked to login first before you can download it so please do so. This is a self-extracting file and I suggest that you create a folder/director in which the files can be extracted.

To help you out, here is an APC Knowledge Base Article regarding firmware upgrade --> [please click here|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=768].

Goodluck and keep us posted.

[BillP · Accepted solution]

That's good to hear Giux, if you have any more problem please do not hesitate to contact us.