Brand new unit shows 0.0% charge always

[BillP]

Just bought a Smart-UPS SMC1500C from Amazon. Plugged it into the wall, kind of forgot about it. We just had our first power failure; the computer stayed on, but the UPS alarm was going off constantly and flashing a battery. Finally found a two-ended downstream USB cable (seriously?) so I could plug it in to the PC. I see now it says the battery is 0.0% charged, which hasn't changed in the last hour, with an output voltage of 27.3. Looks like the battery isn't taking a charge? Do I send it back?

[BillP · Accepted solution]

HI,

You should contact local technical support for assistance. They will walk you through a few troubleshooting steps and if necessary will issue a warranty replacement. 

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You may need to change the region in the upper left of the contact us web page depending on the region you are located in.