Battery soft start fault after installing new battery - Smart-UPS X 3000

Anonymous user · ‎2021-06-29

I am troubleshooting a Smart-UPS X 3000 (SMX3000RMLV2UNC). It gave the battery warning error so I ordered a new replacement #117 battery. After changing the battery I am getting the following errors:

At least one faulty battery exists.
A battery bus soft start fault exists.
An inverter fault exists.
In bypass in response to an internal hardware fault.

The inverter fault error started showing up after the battery replacement error but before I installed the new battery.

The UPS firmware is UPS 01.8 (ID10) and I have attached the /log/event.txt and /log/data.txt files.

What should I do to troubleshoot these problems? I do not want to power cycle the UPS if possible as there are production servers running on it.

BillP · ‎2021-06-29

This may require a replacement battery for the replacement battery you got..

I'd suggest with this one that you contact your local support to obtain that potential replacement as I am not aware of this issue not requiring something to be replaced at this time.

See Answer In Context

BillP · ‎2021-06-29

This may require a replacement battery for the replacement battery you got..

I'd suggest with this one that you contact your local support to obtain that potential replacement as I am not aware of this issue not requiring something to be replaced at this time.