Battery soft start fault after installing new battery - Smart-UPS X 3000

[Anonymous user]

I am troubleshooting a Smart-UPS X 3000 (SMX3000RMLV2UNC). It gave the battery warning error so I ordered a new replacement #117 battery. After changing the battery I am getting the following errors:

• At least one faulty battery exists.
• A battery bus soft start fault exists.
• An inverter fault exists.
• In bypass in response to an internal hardware fault.

The inverter fault error started showing up after the battery replacement error but before I installed the new battery.

The UPS firmware is UPS 01.8 (ID10) and I have attached the /log/event.txt and /log/data.txt files.

What should I do to troubleshoot these problems? I do not want to power cycle the UPS if possible as there are production servers running on it.

[BillP · Accepted solution]

This may require a replacement battery for the replacement battery you got..

I'd suggest with this one that you contact your local support to obtain that potential replacement as I am not aware of this issue not requiring something to be replaced at this time.