After Fimware UPG only ping

[Anonymous user]

Hi, i've a customer with 

APC Smart-UPS RT 15 kVA, RM, 230 V

SURT15KRMXLI

 

Yesterday evening after firmware upgrade (file apc_hw05_aos682_ats4g682_bootmon109) the card resp...

[BillP]

Hi Francesco,

From what you've written they have installed ATS firmware on a UPS, that obviously won't work...

This should help:

First you need to log into the device via SSH or Serial and enable FTP using this command:

ftp -S enable

reboot

yes

Next you need to download the following files:

https://schneider-electric.box.com/s/2pwkj0c41rs2byumkyafpezkvjx1ya63

Connect to the NMC using FTP, I recommend the WinSCP client,

Upload "apc_hw05_bootmon_109.bin" to the root,

The NMC will reboot,

Reconnect via FTP,

Upload "apc_hw05_aos_696.bin" to the root,

The NMC will reboot,

Reconnect via FTP,

Upload "apc_hw05_sumx_696.bin" to the root,

The NMC will reboot for the final time

After that is completed you might need to log back in via SSH and enter these commands to enable HTTPS:

web -s enable

reboot

Yes

-Gavan

[Anonymous user]

Hi, in direct attach com mode , which are putty's session param?

When i try connecting in 9200 or other standard speed it returns no response.

tks in adv

[BillP · Accepted solution]

Local access to the command line interface

For local access, use a computer that connects to the Network Management Card through the serial port to access the command line interface:

1. Select a serial port at the computer, and disable any service that uses that port.

2. Connect the provided serial cable (part number 940-0299) from the selected port on the computer to the configuration port at the NMC. 3. Run a terminal program (e.g. 3rd party terminal emulator programs like HyperTerminal, PuTTy, or Tera Term) and configure the selected port for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. Save the changes.

4. Press ENTER, repeatedly if necessary, to display the User Name prompt.

5. Use apc for the user name and password (if card has been reset or is new)