APC AP9617 Not Logging events to Management Card

[Anonymous user]

I have 4 APC-AP9617's and only one of the units is logging temporary loss of power to the Management Card. We seem to have a brown out every morning and all 4 unites log the event on the units console; however, if you log into the remote management through http, you do not see this event on 3 of the units.

Any ideas on why this might happen. All 4 are running the same firmware, configured identical from a HTTP perspective.

The outage is normally only 2 - 5 seconds.

[BillP]

are they all inside the same model of UPS? either way, what UPS model(s) are we talking about?

[BillP]

Stephen,

Do these cards have the same configuration when it comes to notification/logging? You can try to download the config.ini of the working card and upload it on the 3 other cards

[Anonymous user]

3 of the unitx are Symmetra 40K THORC456, These are not alerting on the 4 - 5 sec outages.

The other is a Symmetra 80K THORC456, alarms are working correctly.

I'm not sure how to download the config.ini, I'll look that up and see.

Thanks for the help.

[Anonymous user]

They do all have the same configs, we set them side by side and validated.

[BillP]

i believe that the intelligence module firmware can be found in the Diags Menu on the powerview under Intelligence modules or in the management card interface under Detailed Status->Intelligence System->Firmware Revision

i would download the config.ini of the cards via the instructions i had posted and we can compare this. this information you posted is good to know but doesn't necessarily matter in relation to this problem.

[BillP]

how did you view the configs side by side? on what screen of the management card.

[here is how to download the config.ini|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=8789]

i vaguely remember hearing something about depending on the intelligence module firmware on the symmetra PX, short outages (on battery events) arent recorded.

i am not a three phase symmetra expert though..if you contact APC three phase support though they may be able to shed light on the issue. if you cant let me know, i will try to have them take a look at the thread.

[Anonymous user]

I did a side by side comparision. I've validate that the Unit itself does record the problem; however, the management card does not.

This is the information on the working unit.

Hardware Factory

Model Number: AP9617
Serial Number:
Hardware Revision: A10
Manufacture Date: 01/23/2003
MAC Address:
Management Uptime: 20 Days 18 Hours 34 Minutes

Application Module

Name: sy3p
Version: v3.5.7
Date: 08/13/2008
Time: 22:13:41
APC OS (AOS)

Name: aos
Version: v3.6.1
Date: 08/13/2008
Time: 18:49:49

This is the information on the non working unit.
Hardware Factory

Model Number: AP9617
Serial Number:
Hardware Revision: A10
Manufacture Date: 07/15/2003
MAC Address:
Management Uptime: 20 Days 18 Hours 53 Minutes

Application Module
Name: sy3p
Version: v3.5.7
Date: 08/13/2008
Time: 22:13:41

APC OS (AOS)
Name: aos
Version: v3.6.1
Date: 08/13/2008
Time: 18:49:4

How can I confirm the version of the management modules?

[Anonymous user]

Below is the information you asked for. I'll pull the config.ini and look at them.

Main Intelligence Module (MIM)
Module Status:
Status Good On & OK
Serial Number: PD0550132383
Manufacture Date: 08/28/08
Firmware Revision: 20.00
Hardware Revision: B
Redundant Intelligence Module (RIM)
Module Status:
Status Good On & OK
Serial Number: PD0646132665
Manufacture Date: 08/26/08
Firmware Revision: 20.00
Hardware Revision: B
Internal Communication Status
Communication Status:
Status Good OK
MIM Internal CAN Bus: OK
MIM External CAN Bus: OK
MIM <--> RIM CAN Bus: OK
RIM Internal CAN Bus: OK
RIM External CAN Bus: OK


====================================================================
Main Intelligence Module (MIM)
Module Status:
Status Good On & OK
Serial Number: PD0502110865
Manufacture Date: 01/05/09
Firmware Revision: 20.00
Hardware Revision: B
Redundant Intelligence Module (RIM)
Module Status:
Status Good On & OK
Serial Number: PD0618130642
Manufacture Date: 01/05/09
Firmware Revision: 20.00
Hardware Revision: B
Internal Communication Status
Communication Status:
Status Good OK
MIM Internal CAN Bus: OK
MIM External CAN Bus: OK
MIM <--> RIM CAN Bus: OK
RIM Internal CAN Bus: OK
RIM External CAN Bus: OK

[BillP]

ok. all of that looks good. 20.00 is the latest revision for the power modules - which you are at. i will wait for the config.ini and we will compare those just incase. i imagine they will be identical and something else may be happening.

[Anonymous user]

I have the same issue. How were you able to resolve this problem?

[BillP · Accepted solution]

this thread is a few years old. lets make sure you are up to date on your firmware - AOS 3.7.3 and sy3p 3.7.2 if this is a symmetra 3 phase unit as well. also, what are your IM revisions?