APC AP9211 Password Reset

[Anonymous user]

Hello,

I've recently purchased a used APC AP9211 unit with an AP9606 Web/SNMP Management Card installed and am unable to get the password reset procedure documented at http://www.schneider-electric.us/en/faqs/FA156075/ to work. I am working on multiples of these and just got another identical unit to work just fine five minutes prior so I'm not sure what the problem could be unless it's a difference in firmware versions. The serial number of the unit is WA0014004210. Can someone provide me with a password to access the unit so that I can reset the unit to defaults?

[B-DoubleE_apc]

Hi Anthony,

The AP9211 uses a backdoor password, and not the password reset procedure of our NMC's. The backdoor password for your PDU is 127666^I9:<@

[Anonymous user]

Thanks for the reply Matt. So I power up the unit and I am prompted for a username and password. I supply "apc" for the username and "127666^I9:<@" for the password, but I am not allowed access. I am using a console cable and no network cable is connected. I press the reset button on the AP9606 Web/SNMP Management Card and instead of the status light flashing amber, it returns to green after maybe 5-10 seconds, which is different behavior than another identical model that I have. It's like this particular unit has settings that it's holding on to and won't let go of. Am I doing something wrong or do you have any other suggestions?

[B-DoubleE_apc]

Hi Anthony,

Is the serial number you provided off of the network card, or off the AP9211? In order to create the proper password we need the serial of the card - you can find that on a white sticker on the card itself, or by connecting to the card via serial cable and using the username: apc password: apc -s

[Anonymous user]

Hi Matt,

I had previously provided the serial number from the 9211, not the web/SNMP management card. Following the instructions from http://www.forked.net/forums/viewtopic.php?f=13&t=3490 I was able to get into the unit using Wireshark and following a tcpdump to determine a configured username and password. I do notice that this particular unit us running ms201.bin and aos201.bin while the other two units that I have, which follow the very simple password reset process, are running ms210.bin and aos254.bin so I'm guessing that's the reason for the variation on this unit. At any rate, I have logged into the unit and successfully reset it to factory defaults. Now I think I will attempt my first ever upgrade of the firmware. Thank you for your help and awesome response time!

[Anonymous user]

Hi Matt, I'm in the exact same situation as Anthony with an old AP9211. I was wondering if I could get the password to mine? The Serial number is WA0013008378

Thanks!

[B-DoubleE_apc]

Hi Jeremy,

The backdoor password for that serial number is 12;7<>^I9:

[Anonymous user]

IN! Thank you!!

[davisj_apc]

Hi Matt, I'm in the exact same situation as Anthony with an old AP9211. I was wondering if I could get the password to mine? The Serial number is WA0031008432

Thanks!

[B-DoubleE_apc]

Hi Jeremy,

Backdoor password for that serial number is 12;888^I9:>=

[davisj_apc]

Thanks

I provided the wrong number. 

Here is the number found on the card.

0100000003459530

[BillP]

Hi,

The number 0100000003459530 is not an accurate serial number for an AP9211. The serial number will be found on the bar code sticker on the back of the unit. 

Similar to this for a SUA2200

TsCd1D7UUyFBh%2BFGGsPwug%3D%3D.png

[Anonymous user]

I too have a AP9211 with a AP9606 network interface card that I cannot reset the password. The serial number is WA0024017373.

Matt, can you help me with backdoor password to get access?

Terry

[B-DoubleE_apc · Accepted solution]

Hi Terry,

The backdoor password for that serial number is 13:7<9^I9:=@

[Anonymous user]

Matt,

It didn't work, I assume I use "apc" as the username?

Terry

[B-DoubleE_apc]

Hi Terry,

Correct, you would use lowercase "apc" as the username. Was the serial number you gave me off of the PDU, or from the network card? I would need the serial number off of the NMC to give the proper backdoor password.

[Anonymous user]

Sorry wrong Serial Number, NMC Serial Number is WA0024013341.

Thanks,

Terry

[B-DoubleE_apc]

No worries - the backdoor password for that serial is 136797^I9:=@

After using "apc" as the username, and the backdoor password, the unit will be reset to factory default credentials. You can then login with the default username/password combo of apc/apc.

[Anonymous user]

Worked, thanks very much!

[Anonymous user]

Hi Matt!

I just recently picked up an AP9211 with an NMC serial of WA0009015217, may I please have the backdoor password to reset back to defaults?

Thank you very much Matt!!! : )

[B-DoubleE_apc]

Hi Bryce,

Backdoor password for that serial number is 13866=^I9:;E

[Anonymous user]

You are Awesome! Thank you very much Matt! : )

[Anonymous user]

I have an AP9211 with an AP9606 card - the card's serial is WA0108009893

can you tell me the backdoor password please?

thanks!

[B-DoubleE_apc]

Hi Mike,

Backdoor password for that card is 12<<>9^I9;;D

[Anonymous user · Accepted solution]

thanks! you're a lifesaver!

can you also tell me the password for my other AP9606 card sn WA0108006062

[B-DoubleE_apc]

Hi Mike, 

No worries, glad to help out :D.

Password for the other serial number is 1294;8^I9;;D

[BillP]

Hey Mike,

Another backdoor request for you.

Have a AP9211 - sn WA0009012494 with AP9606 Management Card - S/N WA0009011914

[B-DoubleE_apc]

Hi John,

Backdoor password for the management card is 134=6:^I9:;E

[BillP]

Hi,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

use the following for password (any letters are capitalized) 1294;8^I9;;D

You will then have to log in again but use lower case apc for both user name and password

[Anonymous user]

I'm facing same issue to access to couple 9211, lost passwords and can't get in... would you help me please?

first one serial number: JA0312057617

second one: JA0314024686

Please help!!

Thank you.

Diego.

[BillP]

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

use the following for password (any letters are capitalized) for JA0312057617 17::6=QI9=<> and for JA0314024686 147:=

You will then have to log in again but use lower case apc for both user name and password

[Anonymous user]

That did not work but I believe I made a mistake, I gave you PDU serial instead of eth card one. Sorry about that and sending them again.. thank you!!!

first one: JA0311054118

second one: JA0314021442

[BillP]

Hi,

For JA0311054118 17756>QI9=<=

For JA0314021442 144898QI9=<@

[BillP]

Hi - 

Pulled an old AP9211 unit out of a rack and hoping to re-purpose, unable to access the serial / network with default user / password.

Can I have the backdoor password for the following?

Chassis

P/N - AP9211

S/N - JA0224013441

Network Card

P/N - AP9606

S/N - JA0216002545

[BillP]

Hi,

The back door password is 136897QI9<=@

[BillP]

Hi Bill,

The password you provided doesn't seem to be working, I've tried serial and telnet with the username - apc (all lowercase)

Based on previous posts, it looks like the password needs to be generated from the AP9606 card. Can you double-check that the password was generated from S/N - JA0216002545 ?

Thanks

David

[BillP]

Hi,

Try this 12599;QI9<

[Anonymous user]

Hello

i dont know of I am right here regarding the type of my UPS, but maybe you could also provide an emergency password for me. The serial is JS0528036716

thank you

--
Horst

[BillP]

Hi,

What is the model number of the UPS?

[Anonymous user]

Hi Bill

thank you for your reply. The model number of the affected UPS is Smart-UPS 3000 RM. IIRC I changed the password for the apc user some weeks ago but something went wrong, now I only have access with the device user.

Model:      Smart-UPS 3000 RM
Firmware Revision:      666.6.I
Manufacture Date:      07/01/05
Serial Number:      JS0528036716

--

Horst

[BillP]

Hi,

The UPS itself does not have a password. If the UPS has an install NMC the reset password instruction are available in Schneider Electric FAQ FA156075  

[Anonymous user]

Ok Bill, thank you. I will try the reset instruction.

--

Horst

[Anonymous user]

Hello I am looking for the backdoor password for WA0005005346 as well. Tried the reset stuff in the instructions but its not working. Thanks.

[BillP]

Hi,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password (any letters are capitalized) 12879<^I9:;A

You will then need to log in again but use lower case apc for both user name and password

[Anonymous user]

I have consoled in through the serial port, but it appears that password is not working. I have copied and pasted the password in just to make sure its correct, but still no go. Using lower case apc for the user as well. Thanks

[BillP]

Hi,

Sorry for the inconvenience but that is what the system generates for that serial number. Please verify the serial number and verify the exact model. If the unit is not AP9211 the process may be different.

[byron_apc]

morning,

same for me?

WA0027006258

thanks

[B-DoubleE_apc]

Hi Byron,

Backdoor password for that serial is 1296:>^I9:=C

[Anonymous user]

please provide passwd for serial # WA0030003062

[BillP]

Hi,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

Use the following for password (any letters are capitalized) 1264;8^I9:>< 

You will then have to log in again but use lower case apc for both user name and password