Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

APC 9630 access

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • APC 9630 access
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-07-08 01:12 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
5
1239
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:12 AM . Last Modified: ‎2024-02-29 10:48 PM

APC 9630 access

Greetings folks,

We have 2 units that were recently moved from one building to another and we are now unable to access the management card. They have (had) IP addresses that are still valid but we can't seem to access them. I tried to log in this AM via the serial port with OUR serial cable ( not a good idea, the unit shut down ).  I tried a few other things but to no avail. Do I need the "special" serial cable I've seen mentioned in other posts or is there some other magic I can perform to get at them?

Thanks in advance.

Buddy

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
0
1241
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

Hi Buddy,

Yes, for serial communications to the AP9630, you need 940-0299 cable which plugs into the little 2.5mm TRS connector on the AP9630 itself.

Before you do that, there are probably a few things to try. Did you try multiple access methods - you said you tried serial but is the card accessible via Telnet/SSH/FTP, etc? What are the LEDs you see on the management card? There is a status LED (with a checkmark or X next to it) and a network link LED. We'd want to know what you see for each as far as color (green or orange) and pattern (solid, flashing rapidly or slowly) and we can determine what the management card is doing.

Assuming it still has its settings and has a solid green status LED and network link LED looks OK, you could try a crossover connection from a laptop to the management card and see if it works that way ruling out a network port configuration issue or problem. You could also run a packet capture utility on this direct connection if it does not work to see if you can validate what IP address the AP9630s have.

Another option will be to run the APC Device IP Configuration Wizard you can download from http://www.apc.com/tools/download/index.cfm through the direct connection which can search a specific IP range since you seem to know what the IP is or it can search for unconfigured cards if the card became unconfigured.

And depending on the UPS model if it has an LCD, you can validate the IP address via the UPS LCD menu usually.

If we really cannot figure it out or get any network access, then yes, I'd probably look to the serial cable option to get into the AP9630s.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 5
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
0
1242
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

Hi Buddy,

Yes, for serial communications to the AP9630, you need 940-0299 cable which plugs into the little 2.5mm TRS connector on the AP9630 itself.

Before you do that, there are probably a few things to try. Did you try multiple access methods - you said you tried serial but is the card accessible via Telnet/SSH/FTP, etc? What are the LEDs you see on the management card? There is a status LED (with a checkmark or X next to it) and a network link LED. We'd want to know what you see for each as far as color (green or orange) and pattern (solid, flashing rapidly or slowly) and we can determine what the management card is doing.

Assuming it still has its settings and has a solid green status LED and network link LED looks OK, you could try a crossover connection from a laptop to the management card and see if it works that way ruling out a network port configuration issue or problem. You could also run a packet capture utility on this direct connection if it does not work to see if you can validate what IP address the AP9630s have.

Another option will be to run the APC Device IP Configuration Wizard you can download from http://www.apc.com/tools/download/index.cfm through the direct connection which can search a specific IP range since you seem to know what the IP is or it can search for unconfigured cards if the card became unconfigured.

And depending on the UPS model if it has an LCD, you can validate the IP address via the UPS LCD menu usually.

If we really cannot figure it out or get any network access, then yes, I'd probably look to the serial cable option to get into the AP9630s.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
0
1241
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

Hi Angela,

Thanks for the quick response. I have one of the units connected directly to one of our core switches but can't seem to access it on the network. I'm going to run some tests this AM (hopefully) on that core switch port to see if that might be the problem. When I look at the port on the card, I see a solid green on the right and blinking amber on the left. On the second unit, I only see solid green but I have not yet plugged the ethernet cable into anything so I'm assuming that's normal.

I'll also take your suggestion to download the wizard to a laptop and connect it directly to the card and see if that helps. I was not able to access the card via ssh or telnet.

Updates as I have them. And thanks again for the assistance.

I'll wait to hear from you re: the status of the card that is connected and what state it might be in.

Buddy

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
0
1241
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

Hi Angela,

The problem was between the keyboard and the card, I hate to admit. I had allocated a bad port on the switch, once corrected, the card jumped online as expected.

Thank you very much for your prompt response and willingness to help, greatly appreciated!

Buddy

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
0
1241
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

Hi Buddy,

Glad to hear it was a simple fix and you're all set.

Go Steelers! JK, Patriots fan here but my husband is a Steelers fan tongue-out

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

0 Likes
0
1240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-07-08 01:13 AM . Last Modified: ‎2024-02-29 10:48 PM

Your husband has a sense of fair play and is a very smart man wink

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of