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APC 10KA After resetting NMC Card default username and password not working

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MohamadSami
MohamadSami
Cadet

Posted: ‎2024-07-04 12:46 AM

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Posted: ‎2024-07-04 12:46 AM

APC 10KA After resetting NMC Card default username and password not working

I have an APC 10KA Model SRT10KXLI connected to the internet and set the IP Address.

I have reached the web interface and inserted the typical Username and password:

apc

apc

 

But it did not work, I tried multiple ones

apcuser

apc

 

admin

admin

 etc...

I gave up and resetted the NMC card using a toothpick. The NMC got resetted, trying again with

apc

apc

 

it did not work

 

Tried with multiple password and username combination....ALL not working.

 

i am Baffled and have no idea what do ?

 

I tried reading the manual, read the guide etc... read many things, nothing to be found.
I thought maybe the username and password to be found in the device, but couldnt find it anywhere.

 

Can someone please help me?

  • Tags:
  • setting username & pswrd in web portal se according to the guide will enter whether it is uppercase or lowercase
  • thanks.
  • the length of the character or symbol. now i need IP Address of NMC because error registering
  • where we know IP Address of NMC... my Error is P11
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MorneMeintjes
Ensign MorneMeintjes
Ensign

Posted: ‎2024-07-04 11:57 PM

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Posted: ‎2024-07-04 11:57 PM

Good Morning

 

for the older NMC I have used the following.

 

Depress the NMC Reset button using a paper clip or some similar device. When
the card begins to reboot depress the Reset button again. As soon as the NMC
has completed rebooting, log in using apc/apc for the user name/password.
Note: You must log in within thirty seconds of the NMC reboot, otherwise,
repeat the process.

 

I hope this helps

Best Regards

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MohamadSami
MohamadSami
Cadet

Posted: ‎2024-07-08 10:24 PM

In response to MorneMeintjes
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Posted: ‎2024-07-08 10:24 PM

Hello MorneMeintjes,

 

I tried your method, I even timed it to 10 seconds.

But the method still did not work, still gives me Invalid username and password and try again.

Any more ideas?

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MorneMeintjes
Ensign MorneMeintjes
Ensign

Posted: ‎2024-07-10 12:54 AM

In response to MohamadSami
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Posted: ‎2024-07-10 12:54 AM

Morning

Unfortunately not.

have you requested help from SE's CCC, Please find their email be,ow

esupport.africaen@schneider-electric.com

 

Hope you find a solution.

Best Regards

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Teken
Spock Teken
Spock

Posted: ‎2024-07-10 05:47 AM . Last Modified: ‎2024-07-10 05:47 AM

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Posted: ‎2024-07-10 05:47 AM . Last Modified: ‎2024-07-10 05:47 AM

Format the NMC as outlined in the user manual / FAQ. Once the NMC has been properly formatted the default user name / password is all lower case: apc 

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