APC 10KA After resetting NMC Card default username and password not working

[MohamadSami]

I have an APC 10KA Model SRT10KXLI connected to the internet and set the IP Address.

I have reached the web interface and inserted the typical Username and password:

apc

apc

But it did not work, I tried multiple ones

apcuser

apc

admin

admin

 etc...

I gave up and resetted the NMC card using a toothpick. The NMC got resetted, trying again with

apc

apc

it did not work

Tried with multiple password and username combination....ALL not working.

i am Baffled and have no idea what do ?

I tried reading the manual, read the guide etc... read many things, nothing to be found.
I thought maybe the username and password to be found in the device, but couldnt find it anywhere.

Can someone please help me?

[MorneMeintjes]

Good Morning

for the older NMC I have used the following.

Depress the NMC Reset button using a paper clip or some similar device. When
the card begins to reboot depress the Reset button again. As soon as the NMC
has completed rebooting, log in using apc/apc for the user name/password.
Note: You must log in within thirty seconds of the NMC reboot, otherwise,
repeat the process.

I hope this helps

Best Regards

[MohamadSami]

Hello MorneMeintjes,

I tried your method, I even timed it to 10 seconds.

But the method still did not work, still gives me Invalid username and password and try again.

Any more ideas?

[MorneMeintjes]

Morning

Unfortunately not.

have you requested help from SE's CCC, Please find their email be,ow

esupport.africaen@schneider-electric.com

Hope you find a solution.

Best Regards

[Teken]

Format the NMC as outlined in the user manual / FAQ. Once the NMC has been properly formatted the default user name / password is all lower case: apc