AP9631 upgraded to 5.1.5 no longer sees UPS

[Anonymous user]

after the upgrade there is no longer a "UPS" tab in the web interface. It was running 5.1.3 before:


apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9631
Serial Number: ZA1041007880
Hardware Revision: 05
Manufacture Date: 10/05/2010
MAC Address: 00 C0 B7 54 0C ED
Management Uptime: 0 Days 0 Hours 14 Minutes

Application Module
---------------
Name: sy
Version: v5.1.5
Date: Feb 25 2011
Time: 09:22:47

APC OS(AOS)
---------------
Name: aos
Version: v5.1.5
Date: Oct 7 2010
Time: 13:38:43

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.2
Date: Jan 21 2010
Time: 13:35:57


I've tried resetting all the settings on the card, but no luck. any ideas?

thanks,

-ed

[BillP]

hi ed,

what model UPS is this installed inside of? i noticed you put single phase symmetra firmware on it (with the sy app) so if you are using a 3 phase symmetra UPS or a Single phase Smart UPS you will need a different application.

Single Phase or 3 Phase Smart UPS - sumx firmware application (SFSUMX515 on apc.com)
Single Phase Symmetra (what you installed) - sy firmware application (SFSY515 on apc.com)
3 phase symmetra - sy3p firmware application (SFSY3P515 on apc.com)

hope that helps.

[Anonymous user · Accepted solution]

that did it. thanks!