Problem AP9619 and Smart-UPS RT 10000 XL

[Anonymous user]

I have a problem, ping loss AP9619 and Smart-UPS RT 10000 XL

American Power Conversion Network Management Card AOS v3.7.3
(c) Copyright 2009 All Rights Reserved Smart-UPS & Matrix-UPS APP v3.7.2
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Name : Unknown Date : 05/20/2011
Contact : Unknown Time : 15:51:55
Location : Unknown User : Administrator
Up Time : 0 Days 0 Hours 3 Minutes Stat : P+ N+ A+

Environment : Thresholds Disabled, Contact Alarms Disabled, Relay OK
Smart-UPS RT 10000 XL named APC_UPS : On Line, No Alarms Present


[root@inet ~]# ping -c 20 -i 0.7 192.168.63.10
PING 192.168.63.10 (192.168.63.10) 56(84) bytes of data.
64 bytes from 192.168.63.10: icmp_seq=2 ttl=254 time=3.72 ms
64 bytes from 192.168.63.10: icmp_seq=16 ttl=254 time=3.59 ms
64 bytes from 192.168.63.10: icmp_seq=18 ttl=254 time=3.15 ms
64 bytes from 192.168.63.10: icmp_seq=20 ttl=254 time=2.75 ms

--- 192.168.63.10 ping statistics ---
20 packets transmitted, 4 received, 80% packet loss, time 13330ms
rtt min/avg/max/mdev = 2.753/3.307/3.723/0.386 ms
[root@inet ~]#


earlier periods simply disappeared network and helped to distortion of the cord

[BillP]

have you tried a direct connection between the computer and AP9619 to rule out a network issue? you can try a constant ping and if you still have packet loss, try a new network cable. if it still shows packet loss, then i would suspect either the AP9619 or network adapter on the other end which you could rule out im sure if you are using a separate computer to connect directly to the AP9619 than you are to show us the ping statistics here.

[BillP]

ok, well i am not sure what else we can do if you have already done all of that. if you can prove that you have tried those steps, i suggest you contact APC tech support for your region and if the AP9619 is under warranty, inquire for a warranty replacement.

[Anonymous user · Accepted solution]

I used a straight cable, the problem is the same, this is not the fault of my networking equipment, and some problem with the AP9619, on that appealed to you for guidance.