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Posted: 2021-07-01 05:46 AM . Last Modified: 2024-03-05 12:13 AM
Hi,
I have a nework management card AP9631 on MGE Galaxy 3500 which reboots every 7-8 minutes after a firmware upgrade to UPS NMC v6.1.1.
Network settings (default gateway) is valid.
What's wrong?
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Posted: 2021-07-01 05:47 AM . Last Modified: 2024-03-05 12:13 AM
Hi,
I have a nework management card AP9631 on MGE Galaxy 3500 which reboots every 7-8 minutes after a firmware upgrade to UPS NMC v6.1.1.
Network settings (default gateway) is valid.
What's wrong?
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Posted: 2021-07-01 05:46 AM . Last Modified: 2024-03-05 12:13 AM
Hi,
We upgraded from version 5.1.7 to v6.1.1.
Here are logs without network cable before format (i removed cable in 9:20 and did the pinhole reset)...
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Posted: 2021-07-01 05:46 AM . Last Modified: 2024-03-05 12:13 AM
Hmm, interesting. And thank you for all of the log files again.
And I think the forum automatically compresses any files and puts them in .zip so its not you
So, yes, I see that you formatted, you did not do any configurations (which is what we want) and it still does it! We could also try to power cycle the NMC but I don't think it will fix it.
I have a few ideas and steps assuming no change after you power cycle (or just pull out the card for 10 seconds and put it back in the UPS).
Thoughts?
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Posted: 2021-07-01 05:47 AM . Last Modified: 2024-03-05 12:13 AM
Sorry, you'll need to the downgrade manually via FTP, SCP, or XMODEM. The wizard blocks a downgrade as you can see (but we are changing that in the future).
Upgrade (and downgrade) instructions for those methods are here -> How do I upgrade the firmware on an APC Network Management Card? | FAQs | Schneider Electric US
Can I clarify what you mean about "card is not reloaded?" Do you mean the rebooting does not occur and the card acts normally?
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Posted: 2021-07-01 05:47 AM . Last Modified: 2024-03-05 12:13 AM
In Smart-UPS 700 the rebooting does not occur and the card acts normally.
After downgrade firmware to v5.1.7 the rebooting does not occur.
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Posted: 2021-07-01 05:47 AM . Last Modified: 2024-03-05 12:13 AM
Hmm, OK. How do you want to proceed? I don't know if you have another NMC to try @ 6.1.1 in the G3500 but if I had my way, that is what I would do next to see if it always points to this UPS or the NMC.
Can you stay on 5.1.7 until the next release (tentatively in a few months) or do you want to pursue other options involving beta software and the paper work (beta test sheet, etc) that will come along with that? We can at least see if the newer firmware revision behaves any differently in this UPS. I am not sure if you were upgrading to take advantage of a particular feature or just to stay up to date.
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Posted: 2021-07-01 05:47 AM . Last Modified: 2024-03-05 12:13 AM
Hi,
I have a nework management card AP9631 on MGE Galaxy 3500 which reboots every 7-8 minutes after a firmware upgrade to UPS NMC v6.1.1.
Network settings (default gateway) is valid.
What's wrong?
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