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AP9631 keeps rebooting after a firmware upgrade.
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This reply was originally posted by Angela on APC forums on 6/6/2014
Hmm, interesting. And thank you for all of the log files again.
And I think the forum automatically compresses any files and puts them in .zip so its not you 
So, yes, I see that you formatted, you did not do any configurations (which is what we want) and it still does it! 
We could also try to power cycle the NMC but I don't think it will fix it.
I have a few ideas and steps assuming no change after you power cycle (or just pull out the card for 10 seconds and put it back in the UPS).
- Downgrade to 5.1.7 for 'kicks' and see if it behaves normally. I can provide the files if required. After you do downgrade, you should do another format to ensure integrity of the system. If it does work, let me know (depending on why you upgraded in the first place) if staying at 5.1.7 until our next release comes out is feasible.
- Try the card in a different UPS, if you have one available.
- I discuss with you offline the potential of trying a beta firmware release, which the final version is tentatively scheduled towards the end of July (but could change) and see what happens. In order to do this though, some paperwork is required..
- If none of this works and we don't get anywhere and it doesn't appear UPS or firmware related, the card may need to be replaced.
Thoughts?
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