AP9630 not showing UPS after updating firmware

[Anonymous user]

The firmware was updated through InfraStruxure to v5.1.7, the card is in a smart ups 750 (that's what listed in InfraStruxure I haven't not physically checked the device.)

After updating the firmware the card no longer sees the UPS.

Read a similar issue on another post here which mentioned the wrong firmware being applied, but I would hope that InfraStruxure would avoid that being a possibility.

Hardware Factory

Model Number: AP9630
Serial Number:
Hardware Revision: 05
Manufacture Date: 05/17/2011
MAC Address:
Management Uptime: 3 Days 1 Hour 0 Minutes



Application Module

Name: sumx
Version: v5.1.7
Date: Dec 1 2011
Time: 13:01:45



APC OS (AOS)

Name: aos
Version: v5.1.7
Date: Nov 22 2011
Time: 09:53:57



APC Boot Monitor

Name: bootmon
Version: v1.0.1
Date: Aug 3 2009
Time: 16:30:40

[BillP]

check my reply @ Referenced content removed because that may apply here as well.

when did you upgrade the firmware by the way and from what version? i ask because the mgmt uptime is 3 days and the device would have been rebooted during a firmware upgrade.

[Anonymous user]

After manually updating this device, it no longer says the ups isn't attached, but gives a very similar error.

" 1 Critical Alarm Present
Local Management-To-UPS Communication Lost"

Any help appreciated.

[BillP · Accepted solution]

could you please provide me the event.txt file from this management card to review (instructions @ http://www.apc.com/site/support/index.cfm/faq/ - article # FA156131)?

also, is anyone going to be able to physically be near this unit at any time incase we need to be there?