AP9630 lost connection to SMT2200

[Anonymous user]

I must have installed the wrong firmware version to the AP9630 so it is no longer able to see the SMT2200 that it is connected to.  Where can I get the older firmware (4.0) to downgrade the firmware.  I installed the 6.4 firmware.

[BillP]

Hi Vince,

4.0 sounds like the UPS firmware and 6.4 likely refers to 6.4.0 the NMC firmware.

Can you log into the AP9630 and show us what you see under About->Network screen? 

You may have just accidentally installed firmware for a different model UPS on the AP9630 and I would like to confirm to make sure that is the case. Then, we can get you the right firmware.

[Anonymous user]

Hi Angela

Thanks for the quick response.  Here you go

Vince

[Anonymous user]

I just downloaded and replaced the firmware with a different version but still can't seem to find the UPS.

[BillP]

Hi Vince,

OK, you have the right version now. The first one was 'sy' app which is for Symmetra models. You needed sumx for Smart-UPS (and Matrix) UPS models.

You are saying this was working previously?

Can you download the .tar file from About->Support for me to check? 

Now that the firmware is correct, some things to try would be to reboot the NMC under Control->Network->Reset/Reboot->Reboot management interface.. but this already happens during a firmware upgrade. That is why I asked to see the event log and see the events in there that will be part of the .tar file I asked for.

You can also try unplugging the AP9630 from the UPS to power cycle it and plugging it back in a few seconds later. It is OK to do this while the UPS is on.

If none of that works and I don't see anything in the event log, then we may need to "braindead" the UPS and reset its communication bus but that will be the last step if I don't find anything else.

[Anonymous user · Accepted solution]

Angela

Rebooting the NMC did the trick.  Thanks

Vince