AP9630 - The Application Was Not Able to Load

[VincentDuvernet]

Hello

I'im stuck with the web server message "The Application Was Not Able to Load".

The AP9630 card is inserted into a Smart-UPS 2200 (SRT2200XLI). This AP9630 was inserted into other UPS with the same problem as long as I remember.

Prior to this message using firmware 6.9.6 it was a slightliy different message "Application is not compatible with the AOS".

I can connect using COM3 or SSH without any problem.

NMC firmware Update Utility don't work:

- FTP "Could not retreive cofiguration configuration file via this method, please recheck settings"

- SCP "Resume not supporter for SCP transfers"

I tried without success:

resetToDef –p keepip

format

I put files using ftp commands. I was able to upgrade to 7.0.4 but the Stat is still: P+ N4+ N6+ A-

Here's the about command :

E000: Success
Hardware Factory
---------------
Model Number: AP9630
Serial Number: ZA1526020265
Hardware Revision: 05
Manufacture Date: 06/22/2015
MAC Address: 00 C0 B7 EB DC 61
Management Uptime: 0 Days 0 Hours 18 Minutes

Application Module
---------------
Name: aos
Version: v7.0.4
Date: Jul 26 2021
Time: 15:26:26

APC OS(AOS)
---------------
Name: aos
Version: v7.0.4
Date: Jul 26 2021
Time: 15:26:26

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.9
Date: Mar 27 2019
Time: 16:23:06

What can I do ?

Thanks,

Vincent

[TonKei]

Hi Vincent

This could look like an issue caused by the application module not being loaded correctly during a firmware upgrade.

My best guess here would be to try doing the upgrade manually, as detailed in the FTP/SCP section of this document:

-> https://www.apc.com/ie/en/faqs/FA156047/

You might be able to just skip the bootmon and AOS and jump straight to the APP, but for good measure I would go by the numbers and refresh all 3.

Best regards

Tonny

[VincentDuvernet]

Hello,

This AP9630 card don't have an USB port 😞

I'm unable to access the BootMonitor. I have the green/orange LED blinking quickly but using TeraTerm with 57600/8bits/none/1bit show nothing. Did I do something wrong ?.

[TonKei]

Hello Vincent

The console/serial port on this card is the mini jack port, and to use it, you Will need the console cable that came with the card originally.

That being said, I gathered from the information you gave in your previous post, that you have FTP access to the card?

If so, I still suggest following the procedure for using FTP to upgrade the firmware, as detailed in the link from my previous post.

Best regards

Tonny

[brendanmain · Accepted solution]

this worked for me 6.6.4 firmware upgrade to new 7.0.4 firmware broke network management card application

downgrade to old v5.x firmware using apc firmware update utility 1 which uses FTP, then upgrade to latest firmware using apc firmware update utility 2

https://www.se.com/au/en/product/AP9631/ups-network-management-card-2-with-environmental-monitoring/

[VincentDuvernet]

Thanks it works 🙂 it's back to life now

[cabricharme]

Can't seem to be able to follow this solution - would anyone have a word of wisdom for me?

AP9630 NMC with 5.0.3 firmware on SUA1500RM2U UPS. Attempted to use "Network Management Card v7.0.8 Firmware Executable for Smart-UPS with AP9630/31" to upgrade the firmware, got "unable to update", and then the web UI wouldn't open:

Error: The application was not able to load.
 
You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details.

Can access the CLI (telnet) and FTP.

American Power Conversion               Network Management Card AOS      v5.0.3
(c) Copyright 2009 All Rights Reserved
-------------------------------------------------------------------------------
Name      : **********                                Date : 03/21/2023
Contact   : ******                                    Time : 15:35:14
Location  : **************                            User : Administrator
Up Time   : 0 Days 0 Hours 56 Minutes                 Stat : P+ N+ A-

apc>about
E000: Success
Hardware Factory
---------------
Model Number:           AP9630
Serial Number:          ZA102501****
Hardware Revision:      05
Manufacture Date:       06/16/2010
MAC Address:            00 C0 B7 D7 3C A2
Management Uptime:      0 Days 1 Hour 5 Minutes

Application Module
---------------
Name:                   bootmon
Version:                v1.0.9
Date:                   Mar 27 2019
Time:                   16:23:06

APC OS(AOS)
---------------
Name:                   aos
Version:                v5.0.3
Date:                   Aug  4 2009
Time:                   13:12:44

APC Boot Monitor
---------------
Name:                   bootmon
Version:                v1.0.0
Date:                   Oct  8 2008
Time:                   16:03:02

apc>dir
E000: Success
--wx-wx-wx  1 apc      apc      2122752 Aug  4 2009 apc_hw05_aos_503.bin
drwxrwxrwx  1 apc      apc            0 Jan  1 2000 db/
drwxrwxrwx  1 apc      apc            0 Jun 16 2010 ssl/
drwxrwxrwx  1 apc      apc            0 Jun 16 2010 ssh/
drwxrwxrwx  1 apc      apc            0 Jun 16 2010 logs/
drwxrwxrwx  1 apc      apc            0 Jun 16 2010 sec/
drwxrwxrwx  1 apc      apc            0 Jun 16 2010 dbg/
drwxrwxrwx  1 apc      apc            0 Aug 23 2010 scg/

It seems that from here I need to manually FTP either the 5.x or 6.x firmware to the NMC and upgrade it that way (still unclear how, exactly). The question is, where do I get 5.x or 6.x firmware? I've tried looking, and all I can see are 7.04 and 7.08 firmware versions.

Thanks!

[cabricharme]

OK, my bad - found it (the firmware): Network Management Card 2 (NMC2) Firmware v6.6.4 Firmware for Smart UPS with AP9630/31/35 and Associ.... Will now try to update it.

... and... that worked! (Didn't even have to FTP into it - the utility did it straight up over the network. The configuration was mostly retained - but did have to redo SNMP strings.)

Is it safe to update to 7.08 now?