Replacing AP9619 to a AP9641

[avecchio]

One of our current 4 UPS's is a LX16000 Tower
          Firmware 267.513.I
With an AP9619
         Hardware Revision A10
    Application Module
       sy  v3.5.8
   APC OS (AOS)  aos v3.6.1
Intelligence Modules 
   Firmware 513   Slave 602

Wanting to use a more updated web interface, I purchased a AP9641
Whilst the card did work in UPS as in I could see the web interface, it could not communicate with the UPS and see the device.   Cold restart had same issue.

If I want to use the new card, is there a process or minimum revisions of existing devices to make it happen ??

[Teken · Accepted solution]

Has the 9641 NMC been flashed with the correct firmware for this specific model UPS? There are several different firmware versions for the Smart-UPS, Symetra, etc.

Lastly, do not install the subscription NMC firmware unless you have a valid subscription! ☝️

[avecchio]

Being a new purchase from SE, surely I should be able to load the proper firmware to suit our UPS  and 9641 card ?? Without a NMC firmware subscription ??

UPS is a LX16000 3Phase input -> 1Phase output device.

[avecchio]

Thanks Teken.   The device was a v3 Card with v2 Firmware so it allowed me to download the v2.5 firmware to suit.

Had it been a v3 firmware, I would need a valid subscription. Although we are considering the sub to get the features that come with v3 mainly the security updates. Although all UPSs are on a locked down vLan