Posted: 2022-02-07 01:30 PM . Last Modified: 2022-02-07 01:32 PM
We attempted to update both our NMC2 cards to the latest firmware. This is what was used:
The NMC2 cards are a AP9630 and AP9630J installed in two Smart UPS 1500VA LCD RM 1Us.
Both updates failed and the NMC2s are now not responsive. I tried doing a hard reset on them holding down the reset button (w/ paper clip) for 20 seconds. Based on the LEDs, the NMC2 cards rebooted but are still unresponsive.
What are my options at this point?
Posted: 2022-02-10 06:37 PM
Thanks for the reply!
That is my next step. I found the following FAQ on how to connect to the serial port and access the bootmonitor:
However, I am still unclear on what the correct firmware to load is for the AP9630 used in a Smart-UPS 1500 RM 1U.
Can you please provide a link to the correct AP9630 firmware?
Posted: 2022-02-11 12:53 PM
What you have is correct. SUMX stands for Smart-UPS/Matrix. We discontinued the Matrix many years ago but we still provide NMC firmware for those UPS that are still in use.
We do a have a newer version. https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v7-0-4-Firmware-for-Smart-UPS-Ga...
Posted: 2022-02-11 06:19 PM
Ok, will give that new version 704 a try over serial. Thanks again for all the help.