AP9630 NMC2 not responsive after firmware update attempt

[elmoe]

Hi,

We attempted to update both our NMC2 cards to the latest firmware.  This is what was used:

https://download.schneider-electric.com/files?p_Doc_Ref=APC_SUMX_694_EN&p_enDocType=Firmware&p_File_...

The NMC2 cards are a AP9630 and AP9630J installed in two Smart UPS 1500VA LCD RM 1Us.

Both updates failed and the NMC2s are now not responsive.  I tried doing a hard reset on them holding down the reset button (w/ paper clip) for 20 seconds.  Based on the LEDs, the NMC2 cards rebooted but are still unresponsive.

What are my options at this point?

Thank you!

[BillP]

@elmoe 

Have you tried to connect to the cards using the serial cable that came with them? The part number is 940-0299. The cable is 9 pin serial to barrel jack. You would connect using a terminal such a PuTTY over serial.  

[elmoe]

Thanks for the reply!

That is my next step.  I found the following FAQ on how to connect to the serial port and access the bootmonitor:

https://www.apc.com/us/en/faqs/FA293874/

However, I am still unclear on what the correct firmware to load is for the AP9630 used in a Smart-UPS 1500 RM 1U.

Can you please provide a link to the correct AP9630 firmware?

[BillP]

@elmoe 

What you have is correct. SUMX stands for Smart-UPS/Matrix. We discontinued the Matrix many years ago but we still provide NMC firmware for those UPS that are still in use. 

We do a have a newer version. https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v7-0-4-Firmware-for-Smart-UPS-Ga...

[elmoe]

Ok, will give that new version 704 a try over serial.  Thanks again for all the help.