AP9619 hang when make reset!!

[BillP]

This question was originally posted by Rasha on APC forums on 3/4/2014

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Dear Sir,

good day.

i face problem with AP9619 is installed before but with different user name and password as default when press reset and led make green and orange light hyper terminal is hang and not accept any access from me.

please advise.

thanks.

Rasha Arafat.

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 3/4/2014

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Hi Rasha,

Pressing the reset button once only "warmstarts" or soft reboots the Network Management Card.

If you need to reset the password on the AP9619 Network Management Card, please refer to the "NMC1" instructions here which indicates the specific steps required -> Network Management Card Password Reset Procedure | FAQs | Schneider Electric US