AP9617 & SU1400NET

Anonymous user · ‎2021-07-01

So, I got a 'new' UPS the other day.

Considering the old UPS was a SmartUPS-1250, its 'new' to me. Namely, there's a smartslot in it. So, having put the datacenter Symmetra and Silcons online, I wanted to put my UPS on. I'm pretty sure I used AP9617s or AP9618s depending on location.

Anyways...I found an extra AP9617, but can't seem to get it to upgrade.

Its doing this:

American Power Conversion Network Management Card AOS v2.1.0
(c) Copyright 2002 All Rights Reserved
-------------------------------------------------------------------------------
Name : Unknown Date : 06/23/2012
Contact : Unknown Time : 22:20:32
Location : Unknown User : Administrator
Up Time : 0 Days 0 Hours 9 Minutes Stat : P+ N+ A-

------- Control Console -------------------------------------------------------

About System

Model Number : AP9617
Serial Number : JAxxxxxxxxxx
Manufacture Date : 09/25/2003
Hardware Revision : A10
MAC Address : 00 C0 B7 6B 03 A8
Flash Type : AMD A29DL322DB

Press to continue...

-----------------------------------------------------------------------
Module Information

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 373 Sector : 12
Date : 02/02/2010 Time : 17:05:14
CRC16 : B630

Press to continue...

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 210 Sector : 51
Date : 06/04/2003 Time : 16:22:58
CRC16 : DA3B

Press to continue...

Message was edited by: lkchen

BillP · ‎2021-07-01

what do you mean specifically by it does not work? your firmware looks good so if the AP9617 is not communicating with the UPS, I would make sure we "braindead" the UPS to reset/reboot it. To do this, you need to turn off and remove all load from the UPS and turn off the UPS as well. then unplug it from the wall/remove AC power and hold down the off (o) button on the UPS and see if you hear an audible click and/or see the LEDs flash on the UPS. if this does not happen, leave the UPS alone for about 10 minutes and this condition will occur on its own. make sure to disconnect any serial cables during this procedure too.

turn it back on and see if the network management card (without serial able connected) is communicating with the UPS.

if you mean something else isnt working, let me know.

See Answer In Context

clahote_apc · ‎2021-07-01

The A- and A! status flags are an indication that the card is not communicating with the UPS.

A- = Bad checksum
A! = Wrong APP for AOS

http://nam-en.apc.com/app/answers/detail/a_id/9318/~/what-does-the-p-n-a-mean-on-stat-section-of-my-...

Anonymous user · ‎2021-07-01

So after lots of trial and error....I eventually got the AOS updated.

Had to do it over serial at 2400 bps. Wouldn't work FTP to the card, FTP from the card or using TFTP...or serial at faster speeds.

And, then also had to do sumx using serial at 2400 bps.

But, still doesn't work.

American Power Conversion Network Management Card AOS v3.7.3
(c) Copyright 2009 All Rights Reserved Smart-UPS & Matrix-UPS APP v3.7.2
-------------------------------------------------------------------------------
Name : Unknown Date : 07/21/2012
Contact : Unknown Time : 22:42:21
Location : Unknown User : Administrator
Up Time : 0 Days 0 Hours 0 Minutes Stat : P+ N+ A!

------- Control Console -------------------------------------------------------

-----------------------------------------------------------------------
About System

Model Number : AP9617
Serial Number : JA0339031186
Manufacture Date : 09/25/2003
Hardware Revision : A10
MAC Address : 00 C0 B7 6B 03 A8
Flash Type : AMD A29DL322DB

Press to continue...

-----------------------------------------------------------------------
Module Information

Description : Smart-UPS & Matrix-UPS APP
-----------------------------------------------------------------------
Name : sumx Type : StatApp
Version : 372 Sector : 16
Date : 02/02/2010 Time : 19:08:16
CRC16 : EFCA

Press to continue...

Description : Network Management Card AOS
-----------------------------------------------------------------------
Name : aos Type : APC OS
Version : 373 Sector : 47
Date : 02/02/2010 Time : 17:05:14
CRC16 : B630

Press to continue...

Message was edited by: lkchen

BillP · ‎2021-07-01

what do you mean specifically by it does not work? your firmware looks good so if the AP9617 is not communicating with the UPS, I would make sure we "braindead" the UPS to reset/reboot it. To do this, you need to turn off and remove all load from the UPS and turn off the UPS as well. then unplug it from the wall/remove AC power and hold down the off (o) button on the UPS and see if you hear an audible click and/or see the LEDs flash on the UPS. if this does not happen, leave the UPS alone for about 10 minutes and this condition will occur on its own. make sure to disconnect any serial cables during this procedure too.

turn it back on and see if the network management card (without serial able connected) is communicating with the UPS.

if you mean something else isnt working, let me know.