AP9617 Firmware Upgrade Failed

[Anonymous user]

We have a Symmetra PX 20k with an AP9617 mgmt card. Firmware was apc_hw02_aos_264.bin prior to upgrade

Went to this page and selected the 3.7.2 firmware:
http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=ISX20K20F&total_watts=20000...

Ran the install, and it said that it had failed. Here are the contents of the result.txt file:

________________________________________________________________________
Using AOS file : AOS = apc_hw02_aos_373.bin
Using Application file: APP = apc_hw02_sy3p_372.bin


Checking network connection ... Checking version information ...
*************** Next **************

Before Upgrading the NMC the AOS is: apc_hw02_aos_264.bin
Attempting to log in to x.x.x.x ... Log in sucessful
Loading OS, please wait ... OK
Please wait (2 minutes ) for system restart OK
Attempting connection to verify restart Failed to ping at x.x.x.xSystem reboot failed. Aborting this Upgrade.

Not all Network Management Cards were upgraded successfully:
x.x.x.x: The Management Card at this address is not responsive.

Encountered 1 failures during upgrade.
____________________________________________________________________________________

I can still ping the IP and I can login through telnet, but I cannot access the web interface. The error that comes up is:


Error: The application was not able to load.

You are attempting to access an APC device.

There was a problem loading the application. Please login to the device via telnet for more details.

Message was edited by: joerockt

[BillP]

hello,

follow the manual FTP instructions for NMC1 (AP9617/18/19) in this article below and it should resolve the issue:

http://nam-en.apc.com/app/answers/detail/a_id/768

you'll need the .bin firmware files from the download you got off the website.

[Anonymous user · Accepted solution]

That did it. Thank you very much.