Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

AP9617 Factory Reset

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forΒ 
ShowΒ Β onlyΒ  | Search instead forΒ 
Did you mean:Β 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • AP9617 Factory Reset
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

0 Likes
14
7818
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

AP9617 Factory Reset

AP9617 Factory Reset
Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7817
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

Well, got my cable yesterday and of course my USB -> Serial adapter is bad.  Now I have to wait for a new adapter to show up......

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 14
Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

0 Likes
0
7817
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

To the best of my knowledge, you'll have to get the serial cable. That said, you can find the pinouts online to build your own. Or if you really need it now, to jam wires into the connector (easy to do on the UPS/management card  side, hard to do on the computer/serial port side).

Reply

Link copied. Please paste this link to share this article on your social media post.

Brad_C
Commander Brad_C
Commander

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

0 Likes
0
7817
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

You should be able to set a temp IP address using arp. Does this link help?

http://bruin.me.uk/node/93

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

0 Likes
0
7817
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:45 AM

Unfortunately, I do not know the MAC address so I can't really use that 😞

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7817
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

Hi,

If you remove the card from the UPS you should see the address on a sticker on the bottom of the card along with the part number and serial number. 

tiHt6MZC0wrVi0zbVNap%2BQ%3D%3D.jpegtiHt6MZC0wrVi0zbVNap%2BQ%3D%3D.jpeg

Attachments
Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7818
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

I actually just ordered a cable today.  Problem I have is I that I will have to take down my whole home network to pull the card and the wife doesn't like that.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7818
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

I've hot-swapped NMC-2 cards before without an issue.  Not sure if this will work on the AP9617 however.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7818
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

The combination of the UPS I have and the AP9617 does not support hot swapping 😞

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7818
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

Where did you see that stated? If it is an old user's guide, it may be outdated.

Refer to updated info here -> http://www.apc.com/us/en/faqs/FA156132

It will be fine to hot swap with your UPS and AP9617 combination.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7816
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

I read that, c says you can only hit swap if your ground and power pins are longer then the communication pins. Looked at the eBay listing Shaun and it doesn't appear they are to me. I'll post a link when I'm back at m my desk.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7816
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

Yes, the pins should be longer on all models of AP9617 as far as I know and have seen, even with really old manufacture dates. The picture in the ebay listing may also only be the top of the card/PCB and the pins are longer on the underside of the card only.

Either way, this may be a moot point if you got the serial cable (or made one). You could just log in and modify the boot mode and TCP/IP settings without removing the NMC from the UPS.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7816
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

I won't have the serial cable until next week so I will try pulling it tonight.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7816
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

Pulled the card tonight, it did shut the fan off.  Ended up smelling hot shortly after a while.  Powered it off and the fan started up fine after words.  However, so far the arp method is not working for me 😞

Reply

Link copied. Please paste this link to share this article on your social media post.

Brad_C
Commander Brad_C
Commander

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7816
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

These days I just plug the card into a switch and run tcpdump. Sooner or later the card will make some request over the network and *boom* you have the MAC and the IP. Of course if someone has changed the default credentials then you're up the creek, but it's an easy way of picking up the relevant addresses.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

0 Likes
0
7818
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-07-08 02:26 AM . Last Modified: β€Ž2024-02-20 04:44 AM

Well, got my cable yesterday and of course my USB -> Serial adapter is bad.  Now I have to wait for a new adapter to show up......

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Β 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings Β© 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of