Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

A question about UPS firmware upgrades please

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • A question about UPS firmware upgrades please
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Erasmus_apc
Sisko Erasmus_apc
112
Teken
Spock Teken
110
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

0 Likes
4
985
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

A question about UPS firmware upgrades please

I have a question about firmware upgrades.  For instance, I went to the following link,  http://www.apc.com/tools/download/index.cfm, and looked for firmware for my SMT2200.  What I eventually found via that link and applying the appropriate filters was a link to a file named "PowerNet MIB 4.1.7".  In the past, I have always gone to your website and located a file named "FirmwareUpdateImages v4.1.zip" and have found the correct firmware files within that zip.

My question is, of what use is the "PowerNet MIB" file and how do I use it if I want to?

Thanks much! 

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

0 Likes
0
985
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

Angela, Bill:

Thanks to you both for your help in understanding and your desire to make changes in the future if they make sense.

Joe

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 4
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

0 Likes
0
985
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

Hi,

Powernet MIB (Management Information Base) and is used with SNMP. MIB - is a database of managed objects accessed by network management protocols. An SNMP MIB is a set of parameters which an SNMP management station can query or set in the SNMP agent of a network device. If you search (Google, Bing) SNMP you will find definition and uses. 

If you are looking for firmware for the SMT2200 you will find that information in Kbase FA164737

If you are looking for the latest firmware for the NMC (Network Management Card) in the SMT2200 you will find that at this link

http://www.apc.com/tools/download/download.cfm?sw_sku=SFSUMX640&software_id=MFOI-A5UNWX&family=&part...

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

0 Likes
0
985
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

Bill,

Thanks for the information and the Kbase link.  I guess I should have asked one additional question regarding the website download page and, specifically, the search returns the PowerNET MIB and does not include the Kbase link.

Why doesn't, or shouldn't, the search return both the PowerNet MIB and the KBase link to the firmware?

Of course, I may not be understanding the real purpose and intent of the firmware update page and I can live with that too.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

0 Likes
0
985
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

Hi Joe,

I don't know if we have the capability to handle linking from the web page to the knowledge base (kbase). But, apc.com will be upgraded this year so maybe after that we (product managers who manage the content on the product pages) will have more flexibility.

UPS Firmware upgrades have historically been hosted in the kbase due to the complexity and abundance of frequent changing versions, instructions, etc. It is also a lot faster to modify and keep up to date.

There has been discussion of hosting it on the regular software/firmware downloads link but it becomes a little more difficult to manage that way for the reasons I just noted.

For now, Smart-UPS firmware upgrades will remain in the apc.com/support kbase and pretty much most other user firmware upgradeable items will be @ http://www.apc.com/tools/download/index.cfm with also some supplemental docs living in the kbase (how to upgrade, etc). Plus, UPS firmware upgrades for Smart-UPS was a relatively new concept originally so that is why it started in the kbase I think too. And has just remained there as it got more complex.

The SNMP MIB file download you found is very misleading as it is used with the Network Management Card for Simple Network Management Protocol (SNMP) users. It is not used directly with the UPS and probably shouldn't be there. But, if an NMC user was looking for the SNMP MIB for their UPS model, it may be helpful. (But, the user would eventually find out all APC products, except NetBotz, use the same MIB file.) I could go either way on this topic of showing the MIB or not but this is not the first time someone has been confused either undecided 

Also, currently, as far as I know, apc.com search cannot see kbase articles. Only content on hosted directly on the page like product SKUs, sections of the website, etc. You have to go to the knowledge base and search in there specifically as you'll notice the URL change and it is a special repository where the articles are hosted on the back end. I think this is likely to change in the future to make what you tried less annoying and make one giant federated search available to end users.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

0 Likes
0
986
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-28 03:28 AM . Last Modified: ‎2024-03-18 04:38 AM

Angela, Bill:

Thanks to you both for your help in understanding and your desire to make changes in the future if they make sense.

Joe

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of