A Battery Bus soft start error exists. (SMX3000RMLV2UNC):(AS1723363421)

[BillP]

Hi,

We recently purchased and installed a 2017 Smart-UPS X 3000 on September 9th. On September 13th, there was a power blip according to the site where power cut out for a couple of minutes. When power was restored, the UPS now shows "A Battery Bus soft start error exists.

Factory Information

Hardware Factory

Model Number

AP9631

Serial Number

5A1714T33189

Hardware Revision

08

Manufacture Date

04/04/2017

Management Uptime

11 Days 5 Hours 18 Minutes

Application Module

Name sumx

Version v6.4.0

Date Dec 18 2015

Time 15:14:26

APC OS (AOS)

Name aos

Version v6.4.0

Date  Dec 18 2015

Time 15:04:27

APC Boot Monitor

Name  bootmon

Version  v1.0.8

Date  Apr 8 2014   

Time  10:59:40

Will a firmware update resolve this issue? Is there any risk involved with updating the firmware? (IE: Firmware update causes UPS to reboot and UPS doesn't recognize the battery, so it shuts off the outlet groups causing an outage to the site...)