4 XLBP eche RBC1 disconnect error

BillP · ‎2021-07-07

Hi,

I am installing new UPS with 4 XLPB there is rbc1 and rbc2 but each one XLBP give error only rbc1 disconnected.

i tryed alarm test disconnect reconnect and run on UPS with no input power.

thank you.

BillP · ‎2021-07-07

Hello,

I asked someone about this as I was not sure. From what I understand, you've already tried to physically re-connect the internal batteries in the XLBP? If so, make sure that you have 500 watts of load or more and run a self test again. RBC's in batt packs are often not recognized without load.

If that doesn't help or change the situation, I suggest that you please contact your local technical support office as there may be a problem like a blown fuse and it may require spare parts to be sent to you which local support can handle and manage.

See Answer In Context

BillP · ‎2021-07-07

Hello,

I asked someone about this as I was not sure. From what I understand, you've already tried to physically re-connect the internal batteries in the XLBP? If so, make sure that you have 500 watts of load or more and run a self test again. RBC's in batt packs are often not recognized without load.

If that doesn't help or change the situation, I suggest that you please contact your local technical support office as there may be a problem like a blown fuse and it may require spare parts to be sent to you which local support can handle and manage.