smart ups does not reboot after upgrade to 3.7.2

Anonymous user · ‎2021-07-07

I upgraded my AP9617 and AP9619 to the newest version 3.7.2 and now my UPS will not shutdown on a power failure nor reboot when power is restored. If I manually control it it works but the automation does not work.

Any idea what I'm doing wrong?

Regards

Dean

BillP · ‎2021-07-07

Hmm..This sounds strange as the functionality I think you're describing lives on the UPS mostly, though settings can be changed through the AP9617/19. Do you use PowerChute? If so, what version?

Can you provide your event.txt, data.txt and config.ini files to review? That way, we can check the settings/log events to see if something jumps out.

(Instructions here on downloading the log files if you need it -> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156131 )

See Answer In Context

BillP · ‎2021-07-07

Hmm..This sounds strange as the functionality I think you're describing lives on the UPS mostly, though settings can be changed through the AP9617/19. Do you use PowerChute? If so, what version?

Can you provide your event.txt, data.txt and config.ini files to review? That way, we can check the settings/log events to see if something jumps out.

(Instructions here on downloading the log files if you need it -> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156131 )