ı am kindly to asking you Do you know anything about 'communication to controller lost'

[sevcan47_apc]

Our customer has accessed the keyboard on the UPS. It's showing message 'Connection to controller lost'. We recommend our customer to check fiber cable between main board with communication board they have checked and problem didn't solved.do you have Any recommendation to solve this problem our customer mail below

In the end of 2003 your company sold us the UPS SBP20KH – parallel complex 2x20, which were installed by our company in the building of Central Bank of RUz. At the present moment we have the following problem with one of these UPS: serial No. GE0340160836 parallel UPS No.2:

“ During visual inspection it was found that UPS is in the mode “OFF” and there is a message “communication to controller lost”. We made repeated start with switching on and off main voltage, checked control card, inverter and charging device and there were not found visual defects, after connection main power to UPS on display was appeared message “xxkVA – communication to controller lost” and UPS did not start.”

Kindly ask you to assist us in the solving of the present problem and/or provide us contact person who can support us in this issue as soon as possible as all load is now on the first UPS.

Thank in advance and waiting for your soon response.

[sevcan47_apc]

Our customer has accessed the keyboard on the UPS. It's showing message 'Connection to controller lost'. We recommend our customer to check fiber cable between main board with communication board they have checked and problem didn't solved.do you have Any recommendation to solve this problem our customer mail below

In the end of 2003 your company sold us the UPS SBP20KH – parallel complex 2x20, which were installed by our company in the building of Central Bank of RUz. At the present moment we have the following problem with one of these UPS: serial No. GE0340160836 parallel UPS No.2:

“ During visual inspection it was found that UPS is in the mode “OFF” and there is a message “communication to controller lost”. We made repeated start with switching on and off main voltage, checked control card, inverter and charging device and there were not found visual defects, after connection main power to UPS on display was appeared message “xxkVA – communication to controller lost” and UPS did not start.”

Kindly ask you to assist us in the solving of the present problem and/or provide us contact person who can support us in this issue as soon as possible as all load is now on the first UPS.

Thank in advance and waiting for your soon response.

[sevcan47_apc]

ı am kindly to asking you Do you know anything about 'communication to controller lost'

This question is Assumed Answered.

sevcan Jul 11, 2013 2:23 AM

Our customer has accessed the keyboard on the UPS. It's showing message 'Connection to controller lost'. We recommend our customer to check fiber cable between main board with communication board they have checked and problem didn't solved.do you have Any recommendation to solve this problem our customer mail below

In the end of 2003 your company sold us the UPS SBP20KH – parallel complex 2x20, which were installed by our company in the building of Central Bank of RUz. At the present moment we have the following problem with one of these UPS: serial No. GE0340160836 parallel UPS No.2:

“ During visual inspection it was found that UPS is in the mode “OFF” and there is a message “communication to controller lost”. We made repeated start with switching on and off main voltage, checked control card, inverter and charging device and there were not found visual defects, after connection main power to UPS on display was appeared message “xxkVA – communication to controller lost” and UPS did not start.”

Kindly ask you to assist us in the solving of the present problem and/or provide us contact person who can support us in this issue as soon as possible as all load is now on the first UPS.

Thank in advance and waiting for your soon response.

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[BillP · Accepted solution]

I see that you've already opened a case with our technical support team -> C1-4930862991 - they will be able to best support you unless anyone else here wants to help further.

Are you not getting help regarding this case?