The SmartConnector service won’t start on my system

[BadrMH]

Hello everyone,

I need your help. The SmartConnector service won’t start on my system. I’ve already created the two required databases, but the service still refuses to launch.

Has anyone encountered this issue before? Any ideas or solutions would be greatly appreciated.

Thanks in advance!

Best regards,

[Erwin-vd-Zwart]

@BadrMH 

Usually this is problem with the selected DB during installation and / or access to the sql server with correct permissions.

Did you create the db’s manually?

If yes that won’t work as you don’t have any tables or configurations for the framework in there so it cannot start due to all missing. Information that must be in the DB.

What i normally do is deploy SQL Express and when i install the SC framework i select SQL Express and the login option Windows Implicit, this always works without having to manage permissions in the SQL server. When the installation is finished i check with SSMS if the db’s are created automatically, 

[BadrMH]

Thanks for your reply.

"No, the databases were created automatically.
That's exactly what I did, but the service is impossible to start."

[Erwin-vd-Zwart]

@BadrMH Have you checked the logs in C:\ProgramData\SmartConnector\Logs ? It will probably gives you a guidance what is going on (wrong)..

PS: Did you do a clean install or did you add certain .dll files of an extension to the SC installation folder?

If there was a previous installation it might help to deinstall the framework, delete all files in the folder C:\Program Files (x86)\Schneider Electric\SmartConnector and reinstall again without demo data. 

Also check if there is no other service running on port 8082