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Smartconnector : Error 1064 An exception occured in the service when handling the control request

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lhinsky
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Posted: ‎2022-03-31 02:23 AM . Last Modified: ‎2022-03-31 03:05 AM

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‎2022-03-31 02:23 AM

Smartconnector : Error 1064 An exception occured in the service when handling the control request

When starting the smartconnector in task manager, I got the error: Error 1064 An exception occured in the service when handling the control request.

 

 

can you help me to find the solution
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ardak
ardak Schneider Alumni (Retired)
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Posted: ‎2022-03-31 05:57 AM

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‎2022-03-31 05:57 AM

Hello,

 

It seems like  you have installed SmartConnector with the wrong database credentials.

 

Please reinstall and make sure they are correct and that the right type of database is selected( localdb/SQL Server/SQL Server Express)

 

BR

Armend

See Answer In Context

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ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-03-31 04:53 AM

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‎2022-03-31 04:53 AM

Hello,

 

Please take a look at the SmartConnector log and post the contents, it's located in:

 

%ProgramData%\SmartConnector\Logs

(press Ctrl + R and paste)

 

which most commonly translates to:

 

C:\ProgramData\SmartConnector\Logs

 

BR

Armend

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lhinsky
Ensign lhinsky
Ensign

Posted: ‎2022-03-31 05:49 AM

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‎2022-03-31 05:49 AM

this is what i have on the SmartConnect log :

 

 

2022-03-31 14:43:04.3330,Trace,Database,<no principal>,Setting Database Execution Strategy to SqlAzureExecutionStrategy.,
2022-03-31 14:44:08.6734,Error,Service,<no principal>,Error while building type Mongoose.Service.LoggerFilterProvider. See the inner exception for details
1.) new LoggerFilterProvider()
2.) Mongoose.Service.LoggerFilterProvider
3.) Instance of SxL.Common.ILoggerFilterProvider (Mongoose.Service.LoggerFilterProvider)
4.) Container.GetInstance(SxL.Common.ILoggerFilterProvider)

Une erreur liée au réseau ou spécifique à l'instance s'est produite lors de l'établissement d'une connexion à SQL Server. Le serveur est introuvable ou n'est pas accessible. Vérifiez que le nom de l'instance est correct et que SQL Server est configuré pour autoriser les connexions distantes. (provider: Named Pipes Provider, error: 40 - Impossible d'ouvrir une connexion à SQL Server)
Le chemin réseau n’a pas été trouvé
à lambda_method(Closure , IBuildSession , IContext )
à StructureMap.Building.BuildPlan.Build(IBuildSession session, IContext context)
à StructureMap.BuildSession.BuildNewInSession(Type pluginType, Instance instance)
à StructureMap.Pipeline.NulloTransientCache.Get(Type pluginType, Instance instance, IBuildSession session)
à StructureMap.BuildSession.ResolveFromLifecycle(Type pluginType, Instance instance)
à StructureMap.SessionCache.GetObject(Type pluginType, Instance instance, ILifecycle lifecycle)
à StructureMap.SessionCache.GetDefault(Type pluginType, IPipelineGraph pipelineGraph)
à StructureMap.Container.GetInstance(Type pluginType)
à StructureMap.Container.GetInstance[T]()
à Mongoose.Service.Mongoose.OnStart(String[] args)
,[],
2022-03-31 14:44:08.6873,Info,Service,<no principal>,Exception caught at service level.,
2022-03-31 14:44:08.6873,Error,Service,<no principal>,StructureMap.Building.StructureMapBuildException: Error while building type Mongoose.Service.LoggerFilterProvider. See the inner exception for details
1.) new LoggerFilterProvider()
2.) Mongoose.Service.LoggerFilterProvider
3.) Instance of SxL.Common.ILoggerFilterProvider (Mongoose.Service.LoggerFilterProvider)
4.) Container.GetInstance(SxL.Common.ILoggerFilterProvider)
---> System.Data.SqlClient.SqlException: Une erreur liée au réseau ou spécifique à l'instance s'est produite lors de l'établissement d'une connexion à SQL Server. Le serveur est introuvable ou n'est pas accessible. Vérifiez que le nom de l'instance est correct et que SQL Server est configuré pour autoriser les connexions distantes. (provider: Named Pipes Provider, error: 40 - Impossible d'ouvrir une connexion à SQL Server) ---> System.ComponentModel.Win32Exception: Le chemin réseau n’a pas été trouvé
--- Fin de la trace de la pile d'exception interne ---
à System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
à System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
à System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
à System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
à System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
à System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
à System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
à System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
à System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
à System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
à System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
à System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
à System.Data.SqlClient.SqlConnection.Open()
à System.Data.Entity.Infrastructure.Interception.DbConnectionDispatcher.<>c.<Open>b__13_0(DbConnection t, DbConnectionInterceptionContext c)
à System.Data.Entity.Infrastructure.Interception.InternalDispatcher`1.Dispatch[TTarget,TInterceptionContext](TTarget target, Action`2 operation, TInterceptionContext interceptionContext, Action`3 executing, Action`3 executed)
à System.Data.Entity.Infrastructure.Interception.DbConnectionDispatcher.Open(DbConnection connection, DbInterceptionContext interceptionContext)
à System.Data.Entity.SqlServer.SqlProviderServices.<>c__DisplayClass60_0.<UsingConnection>b__0()
à System.Data.Entity.Infrastructure.DbExecutionStrategy.<>c__DisplayClass17_0.<Execute>b__0()
à System.Data.Entity.Infrastructure.DbExecutionStrategy.Execute[TResult](Func`1 operation)
à System.Data.Entity.Infrastructure.DbExecutionStrategy.Execute(Action operation)
à System.Data.Entity.SqlServer.SqlProviderServices.UsingConnection(DbConnection sqlConnection, Action`1 act)
à System.Data.Entity.SqlServer.SqlProviderServices.UsingMasterConnection(DbConnection sqlConnection, Action`1 act)
à System.Data.Entity.SqlServer.SqlProviderServices.CreateDatabaseFromScript(Nullable`1 commandTimeout, DbConnection sqlConnection, String createDatabaseScript)
à System.Data.Entity.SqlServer.SqlProviderServices.DbCreateDatabase(DbConnection connection, Nullable`1 commandTimeout, StoreItemCollection storeItemCollection)
à System.Data.Entity.Core.Common.DbProviderServices.CreateDatabase(DbConnection connection, Nullable`1 commandTimeout, StoreItemCollection storeItemCollection)
à System.Data.Entity.Core.Objects.ObjectContext.CreateDatabase()
à System.Data.Entity.Migrations.Utilities.DatabaseCreator.Create(DbConnection connection)
à System.Data.Entity.Migrations.DbMigrator.EnsureDatabaseExists(Action mustSucceedToKeepDatabase)
à System.Data.Entity.Migrations.DbMigrator.Update(String targetMigration)
à System.Data.Entity.Internal.DatabaseCreator.CreateDatabase(InternalContext internalContext, Func`3 createMigrator, ObjectContext objectContext)
à System.Data.Entity.Internal.InternalContext.CreateDatabase(ObjectContext objectContext, DatabaseExistenceState existenceState)
à System.Data.Entity.Database.Create(DatabaseExistenceState existenceState)
à System.Data.Entity.CreateDatabaseIfNotExists`1.InitializeDatabase(TContext context)
à System.Data.Entity.Internal.InternalContext.<>c__DisplayClass66_0`1.<CreateInitializationAction>b__0()
à System.Data.Entity.Internal.InternalContext.PerformInitializationAction(Action action)
à System.Data.Entity.Internal.InternalContext.PerformDatabaseInitialization()
à System.Data.Entity.Internal.LazyInternalContext.<>c.<InitializeDatabase>b__58_0(InternalContext c)
à System.Data.Entity.Internal.RetryAction`1.PerformAction(TInput input)
à System.Data.Entity.Internal.LazyInternalContext.InitializeDatabaseAction(Action`1 action)
à System.Data.Entity.Internal.LazyInternalContext.InitializeDatabase()
à System.Data.Entity.Internal.InternalContext.Initialize()
à System.Data.Entity.Internal.InternalContext.ForceOSpaceLoadingForKnownEntityTypes()
à System.Data.Entity.DbContext.System.Data.Entity.Infrastructure.IObjectContextAdapter.get_ObjectContext()
à Mongoose.Service.Data.MongooseDbContext.WireUpEncryption()
à Mongoose.Service.Data.MongooseDbContext..ctor(Boolean automaticDecryption)
à Mongoose.Service.LoggerFilterProvider.Refresh()
à lambda_method(Closure , IBuildSession , IContext )
--- Fin de la trace de la pile d'exception interne ---
à lambda_method(Closure , IBuildSession , IContext )
à StructureMap.Building.BuildPlan.Build(IBuildSession session, IContext context)
à StructureMap.BuildSession.BuildNewInSession(Type pluginType, Instance instance)
à StructureMap.Pipeline.NulloTransientCache.Get(Type pluginType, Instance instance, IBuildSession session)
à StructureMap.BuildSession.ResolveFromLifecycle(Type pluginType, Instance instance)
à StructureMap.SessionCache.GetObject(Type pluginType, Instance instance, ILifecycle lifecycle)
à StructureMap.SessionCache.GetDefault(Type pluginType, IPipelineGraph pipelineGraph)
à StructureMap.Container.GetInstance(Type pluginType)
à StructureMap.Container.GetInstance[T]()
à Mongoose.Service.Mongoose.OnStart(String[] args)
à System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à System.ServiceProcess.ServiceBase.Run(ServiceBase[] services)
à Mongoose.Service.Program.Main(),

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ardak
ardak Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2022-03-31 05:57 AM

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‎2022-03-31 05:57 AM

Hello,

 

It seems like  you have installed SmartConnector with the wrong database credentials.

 

Please reinstall and make sure they are correct and that the right type of database is selected( localdb/SQL Server/SQL Server Express)

 

BR

Armend

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  • english
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FredrikAlmgren
Lieutenant JG FredrikAlmgren Lieutenant JG
Lieutenant JG

Posted: ‎2022-03-31 07:13 AM

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‎2022-03-31 07:13 AM

I got a similar error recently due to a firewall that had changed on my computer. Make sure there's no rule blocking the connection to your SQL server.

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