Setting up ITA

ITA system settings are available to you if you have the appropriate user rights. Some settings are available in the desktop client System Setup menu, others are in the web client Administration and Configuration menus.   Settings in the desktop client   ITA_system_setup_menu_360036883314.png   External System Configuration Set up and test integrations between the EcoStruxure IT Advisor server and external systems.  Configuring external system integration   Email settings Configure email settings to enable the server to send email notifications. Configuring email settings   Migrate from EcoStruxure IT Advisor Move data from previous versions of IT Advisor. A backup is required.   Settings in the web client   Administration   ITA_administration_menu_360036883314.png   Customers Colocation providers can manage tenant portal access for customers. How to manage customers and customer users   Users and User Groups Manage users and user rights. How to manage users and user groups   User messages Create and send messages to users   Download log files Download server logs when requested by support. Note: The client log file is in the ITA installation folder, \.isxo\[VERSION]\Operations\application.log   Backup and Restore Manage backup settings, download, upload, and schedule backups   Webmin Launch Webmin   Configuration   ITA_configuration_menu_360036883314.png   Licenses Manage your ITA licenses. More about licenses and how to manage them   Certificates View and delete certificates. You will be prompted to add a certificate when necessary. How to work with certificates   Analytics Enable or disable data tracking   Labels Add text to color-coded labels Asset management features in the IT Advisor web client   EcoStruxure IT registration Register your IT Advisor server with EcoStruxure IT. When the registration process is finalized, IT Advisor will show devices, device sensor data, and alarms for the EcoStruxure IT Gateways and Data Center Experts associated with your organization in EcoStruxure IT.   Authentication servers Manage certificates. licenses, authentication servers, and more. Note: If you use SSL, make sure there is a local user who can log in and accept SSL certificates. How to configure authentication servers   Manage ETL configurations Creaye ans manage ETL configurations: Database, Transformation, and Schedule. Setting up an ETL integration      

The desktop client of IT Advisor is localized into eleven languages and supports most left-to-right languages, including double-byte languages. The single installer will place all language resources on your computer. Language, measurement units, date, and number formats are selected based on your computer's regional settings. IT Advisor clients, using different regional settings, can work with the same server simultaneously. The server will take care of converting formats and measurement units for you. Go to the operating system (OS) instructions for information on how to change the regional settings. It is possible to start the client in a different language by overriding regional settings.  Tip Make sure you understand the language settings, if you are working in a multinational company. It is necessary to understand the difference between the application content and user generated content. Product names, user names, work order names will remain exactly as they were created.  For example, an English user has created a work order with the default name "New Work Order". This name is stored and would not be translated. If a Japanese user creates a work order, the default name would be given in Japanese. The standard tasks and fields in a work order will be translated, while user comments will remain as entered. 102240410_360037365553.jpg 102240404_360037365553.jpg Same work order viewed by English and Japanese user. See Reconfiguring locale on the IT Advisor server Working with Localized Reports

The IT Advisor client is available in eleven languages. By default, the client will launch in the language of the operating system.  It is possible to start the client in a different language by overriding regional settings. This might be useful if you prefer your OS in one language, but IT Advisor client in another.  However, it is only recommended for bilingual users since some buttons and dialogs, supplied the by operating system, will appear in the language of the operating system. Examples are calendar, color picker and standard buttons. Mac OS X Right-click the IT Advisor application icon and choose Show Package Contents. Locate and open Contents/MacOS/eclipse.ini with a text editor. Add new line  -Duser.language=[Country Code] anywhere below -vmargs line. Tip You can create a copy of IT Advisor application for each language and edit eclipse.ini file in each copy. Below is excerpt from modified eclipse.ini  -application com.apc.isxo.client.bootstrap.application -clean -vmargs -Xms256M -Xmx768M -Dfile.encoding=utf-8 -Duser.language=ja Linux Locate IT Advisor executable file. Next to it, there should be IT Advisor.ini file. Open this file with a text editor and add a new line  -Duser.language=[Country Code] anywhere below -vmargs line. Windows Locate IT Advisor.exe and create a shortcut to it. Open shortcut properties and edit the Target line. Add -nl [Country Code] to the end of the existing string there. Save shortcut. ITA_shortcut_target_360036883334.PNG Opening this shortcut will force IT Advisor client to launch in the selected language. Tip You can create multiple shortcuts with different Target line for each language. Language Country Code English en French fr Italian it  German de Spanish es Brazilian Portuguese pt_BR Russian ru Japanese ja Chinese Simplified zh Chinese Traditional zh_TW Korean ko  

In System Setup > Email Settings, you can configure email settings to allow the IT Advisor server to send predefined email notifications. Once you have configured these settings, you can set up the system to send automatic notifications on work order changes. For the primary Simple Mail Transport Protocol (SMTP) server, then for the backup server, if required, specify: The email "From" address that will identify the emails that are sent by the IT Advisor server. The SMTP server information needed by the IT Advisor server for communication: Port number at the SMTP server used for communication with the IT Advisor server and secure connection for the communication, if required. Logon credentials for the SMTP server that the IT Advisor server must use to logon to the SMTP server, if required. Note: Enable this option only when using an SMTP server that requires logon access.   ITA_SMTP_settings_360037365333.JPG