Warranty Registration to Improve IB tracking

[Eduardo.Barba]

An easy registration, either by region or country, of the installed equipment base through warranty registration. Currently, our delivery process for equipment registration certificates takes a long time, causing issues when verifying the installed base and ensuring that our customer has their certificate on hand when claiming any warranty. For example, when you purchase an appliance, you register your equipment and receive a certificate or an email with the necessary information to make a claim, while the company also knows for what is being used and where the asset is registered.

What is the problem or customer pain being addressed? Describe which targeted customers or partners (persona, priority segments...) we address.

slow certification process, no correct installed base records 

Describe the value proposition of the solution, how does your idea help address the problem stated?

A better warranty and equipment registration process provides significant value by streamlining the customer experience, enhancing visibility and traceability of the installed base, improving operational efficiency through reduced processing times, and fostering customer loyalty through a more efficient and satisfying service.

How can your idea integrate with our current business? Why is it feasible to implement?

Integrating a more efficient warranty certificate process with our current business can bring several benefits. By streamlining the customer experience and improving operational efficiency, we can enhance customer satisfaction, reduce processing times, and increase the visibility and traceability of our installed base. This could lead to improved customer loyalty and higher retention rates. Additionally, implementing a more robust warranty certificate process can help us stay competitive in the market by providing a more agile and customer-centric service.

Explain how this would positively impact Schneider business: increased sales (how?), improve value/margin, reduce costs… Is a growing business, why? etc. (qualitative is enough, no business case expected at this stage)

Having a better registration of warranty and warranty certificates can increase sales by enhancing customer satisfaction and loyalty. When customers experience a streamlined and efficient warranty process, they are more likely to make repeat purchases and recommend our products and services to others, thus driving sales growth.

Improving the value/margin and reducing costs can be achieved through operational efficiencies gained from a more organized and automated warranty registration process. This can lead to reduced processing times, minimized errors, and optimized resource allocation, ultimately contributing to improved margins and reduced operational costs.

For a growing business, implementing an efficient warranty registration process is crucial as it directly impacts customer experience, operational agility, and cost-effectiveness. As the business expands, the need for scalable and customer-centric processes becomes more pronounced, and an improved warranty registration system can support this growth by providing a solid foundation for customer satisfaction and operational excellence.

Submitted by Arianna Andreina Gonzalez Ideation Campaign, 2024

[Eduardo.Barba]

Idea under review for more details with idea submitter.

[Eduardo.Barba]

After reviewing the idea with the ideator and SME's on the MySchneider website/app deployment there are already provisions on the platform to improve tracking and warranty registration of new equipment. Existing IB data database in ALM and SDH will be migrated to IB360 and a recommendation to make the data easier to navigate for the services groups has been made to the offer data management office. 

A different idea has been generated as a result of this exploration. The idea is to create a tool for Schneider FSRs and other technicians to use visual recognition to perform 2D scans of installed base at customer sites and autofill OnSite data intake to track breakers with their nameplates, UPSs, meters, ATS, etc.

Will consider this idea closed.