SE Smart Assist: AI-Powered Product Support Subscription

[Pavi]

SE SmartAssist idea is to have a subscription-based AI support service designed to enhance the customer experience by providing instant, intelligent answers to product-related questions. By integrating Schneider Electric’s rich ecosystem of resources—including data sheets, YouTube tutorials, technical documentation, knowledge base and many other areas where we have information about SE products and services—this tool empowers customers with 24/7 access to accurate, contextual information.
We could have this as an add on option to any and all of our service plans so it will be a good revenue stream for us. 

ADVANTAGE for CUSTOMERS:

• Faster issue resolution through AI-driven responses.
• Interactive guidance with links to relevant videos and documents.
• Reduced dependency on live support, freeing up service teams for complex cases.
• Scalable support across product lines and geographies.

Why It’s a Smart Investment for SE:

• Reduces support costs by deflecting routine inquiries from live agents.
• Improves operational efficiency by allowing service teams to focus on complex, high-value cases.
• Minimizes training overhead—AI can instantly access and synthesize product knowledge without ramp-up time.
• Accelerates time-to-resolution, leading to fewer escalations and better customer retention.
• Leverages existing content (no need to create new material), maximizing ROI on current documentation and media.

This low-cost, high-impact enhancement to service plans not only improves customer experience but also drives internal savings and positions Schneider Electric as a leader in digital support innovation.