Wiser bridge not connecting to HomeKit

[Mr.Manatane]

Hello community,

2 months ago I was able to connect Wiser Hub 2nd gen to my HomeKit system with Matter but it stopped working suddenly. 

Now when I try to add the Wiser hub bridge to HomeKit, I can see it but not possible to add it, it stays on connection and then bugs...

Any idea?

Thx

[David_SE]

Hi @Mr.Manatane ,

Please can you provide us more details such as your MAC address of your Wiser Home Hub ?

Thanks.

BR

David

[Mr.Manatane]

Hi @David_SE ,

The Mac address is 06-38-3D
The firmware version is 4.40.15

Thanks 

[David_SE]

@Mr.Manatane ,

Thanks for the information, we checked that your system is ready to pair to Homekit.

Please can you try to delete the "existing link" and pair it again ?

Then if it is failed, please contact our local customer support.

Thanks.

BR

David

[Mr.Manatane]

Hi @David_SE ,

Still not working, thanks for the help, I have to find the local support

[David_SE]

hi @Mr.Manatane ,

I hope you found your local customer support, if not, you can go https://www.se.com/ww/en/work/support/ 

BR

David

[Mr.Manatane · Accepted solution]

Hi @David_SE ,

Thanks for the follow-up. I have sent an email to the support this week end but no feedback, I will let you know when I will get one and share the tips with the community

S.