Schneider Home App Migration FAQs

[RandyDavis]

Wiser Energy app transition to the Schneider Home app for WISEREMZ and WISEREMPVZ monitor users FAQ  The Global Marketing NAM H&D Marketing Leader presents this FAQ.  Please note, I am not part of the Support of this application or device. 

[prepare3envelopes]

Thanks Randy for posting this, especially since it's not a product you support. Unfortunately some of the info is incorrect. The guide mentions Schneider Home having the "timeline" feature, it does not. Nor does it allow one to "Set up certain notifications to keep you in-the-know."

My account was migrated over 3 weeks ago, so it will be interesting to see if my 2 years of historical data actually shows up next week...

[prepare3envelopes]

For anyone wondering, it's been over 30 days since my Wiser Energy Monitor was migrated and still no historical data.

[AurelienV]

Ane new development here? I was migrated... could finally make the new app work... somehow... 

I lost what I was liking most... HOME ASSISTANT integration. Any clue on how to make that work?

[tcrofts]

Thanks Randy,

I'm sure you are seeing a lot of comment about the migration from the sense interface to the schneider home app. The new app is no where close to matching the original sense app. The activity monitor doesn't even come close to showing the level of detail that the live view of the sense provided. As an example it was very easy to spot a failed capacitor on my AC unit which happen twice in the live of the system. I notice that people are expecting data to be migrated. It would be really nice to have have historical data. This is just a couple of things that are missing. 

At this point i pretty disappointed with this migration and featureless app that now sits on my phone.

[David_SE]

Hi @prepare3envelopes ,

We understand how important your historical data is. As mentioned in the migration announcement, it can take at least 30 days for all data to be fully transferred. The team is actively working on it, and your past energy data should be available soon.

BR

David

[David_SE]

Hi @AurelienV ,

 We understand how valuable the Home Assistant integration was for you. The integration you're referring to is actually unofficial, and wasn't part of the supported functionality of our product. That said, we're interested in hearing more about what you were using this for. Your feedback is incredibly important and helps inform our future product decisions.

BR

David

[AurelienV]

Hello David, 

Thank you for chiming in.  I understand the integration was unofficial but you know community support is key in this space and leaving the door open (or enabling the community at least) for integration into some of the leader agregators in the home sensing and automation market is vital.

Now in terms of what I do with that, well that's easy. In my HA instance, I have a feed of ALL my gear, smart sockets, smart switches, door bell, camaras, feed of GPS of the phones, sensors of all type (air quality, temps, humidity, light, movement, you name it..) . The beauty of all that is to enable rule based automation, anomaly detection etc... 
For sense in particular, it was key to have whole house energy consumption in and out with solar panels at all time! With alerts when, solar not generating when they should, energy conso too high when nobody's home for example.  Limitation is only your creativity. but a key enabler is for everything to live below one roof, all the TUYA, TAPO, RING etc.. and .. SENSE. 

BR! 

[prepare3envelopes]

@David_SE, yes the migration announcement said to allow a minimum of 30 days. By that logic, SE could take a year or more to migrate the data and that would still adhere to what the announcement said. It's now been 60 days and my historical data has yet to be migrated. What's the realistic timeline here?

[David_SE · Accepted solution]

Hi @prepare3envelopes ,

The Cloud correction is under deployment. We expect that the process will be ended end of September..

If it doesn't solve your personal issue on historical data, don't hesitate to contact our local customer support.

BR

David

https://www.se.com/ww/en/work/support/ 

[prepare3envelopes]

@David_SE, will the "cloud correction", also enable the missing features (timeline and custom alert notifications) that are mentioned in the Schneider email and in the transition document posted in this thread? If not, then I wouldn't say that's a "solution".

[David_SE]

Hi, i put it as "solution" because the topic was relating to historical data availability.

For the other points you mentionned, we will keep you post when we have news to share. Our teams continue to work to deliver a smooth customer experience to Schneider Home migration.

BR

David 

[prepare3envelopes]

Hi @David_SE, not trying to harp on things but the topic is regarding the migration FAQ, not just historical data. I was the first to comment on this post and historical data wasn't even the first or second issue I mentioned as I was simply trying to bring attention to the errors in the FAQ. That being said, I do look forward to future improvements being made to the app. For ease of marking "solutions" to topics, would you prefer I make individual posts for each issue versus listing multiple issues in a single post

On the plus side, my 2-years of historical data did show up. Unfortunately it's incorrect. Please look at the attached screenshot and you'll see the total usage at the top (699kw) is less than the sum of usage by the devices.

 

[David_SE]

hi @prepare3envelopes ,

I reported the errors in the FAQ file, it will be updated.

Yes, it is better to create one post per topic.

For your data consistency issue, please contact our local customer support to investigate and make corrections.

BR

David